Cheryl Anne Bonner
Winchester,UK
Summary
Adaptable individual passionate about delivering excellent customer service through confident, helpful communications. Knowledgeable in Microsoft Office applications for reliable administration. Collaborates well to support team goals.
Overview
32
32
years of professional experience
Work history
Claims Handler
Aviva
Eastleigh, UK
12.2025 - 02.2026
Branch Manager
Standard Chartered Bank
Stanley
11.2009 - 07.2025
- Management of Operations Team.
- Performing staff performance reviews.
- Hiring.
- Insuring transactions are processed as expected.
- Reconciliation of internal accounts.
- Business Risk Management.
- Country Management Meetings.
- Client Complaints
- Vault Management
Client Due Diligence and Credit Manager
Standard Chartered Bank
Stanley
11.2009 - 07.2025
- Client onboarding.
- Processing or credit applications.
- Ensuring that standards are complied with in both areas.
Customer Service Supervisor
Cassels House
07.2005 - 10.2007
- Working at Cassels House (Hotel with 80 rooms)
- Responsible for supervising 23 staff in all areas of the business which include Reception, Bar, Dining Room, Kitchen & Chambermaids.
- Producing and updating rosters.
- Stock taking.
- Producing and checking cleaning schedules
- Help organising functions which include Sunday lunches, Regimental Dinners, Summer & Winter Balls for up to five hundred people.
- Deputising in mangers absence.
Supervisor to the Site Manager
Navy Army Airforce Institute
07.2002 - 07.2005
- Organisation of training sessions.
- Updating the main training database.
- Collating information on sickness in the garrison.
- Collation of monthly garrison function diary.
- Taking minutes on disciplinary investigations.
- Ordering uniforms
- Preparation of annual leave calendar.
- Preparation of Chefs monthly shift plan.
- Health and Safety inspections.
- Daily Administration.
Bank Clerk
Standard Chartered Bank
Stanley
09.1997 - 07.2002
- General clerical duties
- Cashier duties.
- Head cashier.
Leisure Centre Receptionist and Dry Side Attendant
Falkland Islands Government
08.1994 - 08.1997
- General receptionist duties.
- Responsible for checking the gymnasium and setting up equipment.
Education
GCSE - English, Mathematics, Geography, Combined Science, Home Economics
Falkland Islands Community School
Stanley, Falkland IslandsSkills
- Attention to Detail
- Customer Service
- Time efficiency
- Resilience under pressure
Interests
Reading, Walking & Cooking
Timeline
Claims Handler
Aviva
12.2025 - 02.2026
Branch Manager
Standard Chartered Bank
11.2009 - 07.2025
Client Due Diligence and Credit Manager
Standard Chartered Bank
11.2009 - 07.2025
Customer Service Supervisor
Cassels House
07.2005 - 10.2007
Supervisor to the Site Manager
Navy Army Airforce Institute
07.2002 - 07.2005
Bank Clerk
Standard Chartered Bank
09.1997 - 07.2002
Leisure Centre Receptionist and Dry Side Attendant
Falkland Islands Government
08.1994 - 08.1997
GCSE - English, Mathematics, Geography, Combined Science, Home Economics
Falkland Islands Community School