Richard Gaisford
Summary
Dynamic and results-driven retail management professional with over 20 years of experience, including multi-site management. Demonstrates a proven ability in team leadership, operational efficiency, and customer service excellence. Highly dedicated and motivated, with a hands-on approach to creating success in retail environments through personal initiative and a ‘can-do’ attitude. Strong advocate for positive recognition, coaching and development. Passionate about continuous professional development and fostering growth in teams and organisations.
Overview
23
23
years of professional experience
Work history
Lettings negotiator
Chase Buchanan
Bristol
12.2025 - Current
- Coordinated contract signing for smooth transition of tenancies.
- Maintained up-to-date knowledge of market trends, aiding strategic decision making.
- Marketed properties effectively for increased interest from potential tenants.
- Processed tenant applications quickly to minimise vacancy durations.
- Assessed client needs carefully, offering suitable property options accordingly.
- Built strong relationships with landlords, fostering trust and loyalty.
- Streamlined administrative tasks, improving office efficiency.
- Answered phone calls and emails from potential and existing customers.
Cluster Manager
Frasers Group
01.2019 - 01.2025
- Multi-site Manager overseeing all aspects of retail management
- People Management from recruitment, training, development and performance management
- Budget controls for sales, resource and payroll to ensure financial efficiency
- Operational excellence, managing Health & Safety, Risk/ Loss management, and legislative controls
- Analysing Profit and Loss statement to identify opportunities to drive sales or reduce costs
- Optimising key performance indicators (KPIs) through innovative commerciality in store, staff engagement and motivation to achieve business objectives
- Guiding teams through significant organisational change including integration into Fraser Group, achieving smooth transitions and positive outcomes
- Coaching and developing teams to elevate the customer journey and improved overall satisfaction scores
- Experienced in ER and HR processes, regular performance reviews, disciplinary processes, Grievances, as well as other complex HR processes
- Employee Representative, a key advocate for retail staff
- Stock Management and workforce planning to align with business needs and consumer demands
Store Manager
Game
Bath, Swindon, Bristol
02.2003 - 01.2019
- Management of daily operations and sales performance for stores
- Supervised operations across stores generating £4M+ annually
- Developed high-performance culture, through coaching, training and mentoring
- Managed store budgets, sales forecasts, and stock control to meeting and exceed financial targets, remain profitability
- Delivered exceptional customer service, driving customer loyalty and satisfaction
- Ensured compliance with Health & Safety standards and loss prevention protocols
Education
CIPD Accreditation -
Management Without Limits
04.2001 -
College / 6th Form -
Leisure and Tourism
06.2024 - 09.2024
GCSEs - 11 GCSEs including English Language/Literature, Maths, Geography, and Science
St Mark's School
Bath and North East SomersetSkills
- Leadership and People Development
- Employee and HR Process Management
- KPI Optimisation & Sales Strategy
- Budget & Payroll Management
- Operational Efficiency & Risk Management
- Communication & Emotional Intelligence
- Project Management and Change management
- Customer Service Excellence
- Proficient in Microsoft Word, Excel, Teams, Reapit CRM program, PowerPoint and various social media platforms
- CLAN representative for Southwest
- Full UK driving Licence
Additional Information
In my free time, I am a sociable and active person. I enjoy multiplayer gaming, whether video games or board games, and participate in various physical and mental fitness activities.
References
Available upon request.
Timeline
Lettings negotiator
Chase Buchanan
12.2025 - Current
College / 6th Form -
Leisure and Tourism
06.2024 - 09.2024
Cluster Manager
Frasers Group
01.2019 - 01.2025
Store Manager
Game
02.2003 - 01.2019
CIPD Accreditation -
Management Without Limits
04.2001 -
GCSEs - 11 GCSEs including English Language/Literature, Maths, Geography, and Science
St Mark's School