Anna Paczkowska
Dundee
Summary
Proficient in managing residential property portfolios with a focus on problem-solving and analytical capabilities. Skilled in organizing workloads and prioritizing tasks to enhance decision-making and time management. Recognized for adaptability and delivering exceptional customer service, complemented by a full UK driving licence.
Overview
11
11
years of professional experience
Work history
Property Manager
Easylets Ltd
Dundee, Dundee City
08.2022 - 06.2025
- Managed portfolio of 170 rental properties with outstanding planning and organisation.
- Oversaw rent collection to ensure consistent cash flow for property owners.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Organised regular meetings with property owners regarding updates or concerns related to their investments.
- Carried out property inspections for maintaining high standard of cleanliness and repair.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Implemented cost-effective maintenance plans leading to preservation of property value over time.
- Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.
- Coordinated repair work, minimising disruption to tenants.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Conducted market research to establish competitive rental prices whilst ensuring maximum profitability.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed customer relationships to achieve high satisfaction rate.
Receptionist
Dudek Motor Ltd
04.2022 - 07.2022
- Assisted with administrative tasks, improving overall functionality of garage reception.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within company.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Business Owner
Flawless Boutique
02.2020 - 02.2021
- Managed daily operations to ensure smooth running of business.
- Resolved complex business problems by utilising analytical skills,.
- Implemented efficient inventory control systems for streamlined stock management.
- Innovated product offerings based on customer feedback and market analysis,.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Devised budget plans, ensured financial stability of business.
- Utilised social media platforms for effective brand promotion and customer engagement.
Property Advisor
Northwood (Dundee) Ltd
11.2016 - 11.2019
- Developed marketing plans for properties, enhanced visibility in competitive markets.
- Analysed property market trends, increased understanding of local real estate conditions.
- Conducted property viewings for prospective buyers, and renters facilitated decision-making processes.
- Managed communication between buyers and sellers for efficient transactions.
- Managed customer relationships to achieve high satisfaction rate
- Coordinated sales through communication with buyers, sellers and solicitors.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Coordinated home inspections, ensured client satisfaction with property conditions.
Steward
ISS UK (Officers Mess-British Army Station in Leuchars)
06.2015 - 11.2016
- Provided high level of customer service to officers and visitors at Leuchars Army Station.
- Prepared dining room for events and every day meals
- Collaborated with team members for efficient workflow during peak hours.
- Coordinated effectively with kitchen staff to streamline food service operations.
- Adhered to health and safety regulations to maintain safe working environment.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Delivered exceptional customer service for enhanced guest experience.
- Performed dishwashing duties, promoting clean and hygienic workspace.
Catering Assistant
Dundee & Angus College
10.2014 - 06.2015
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Collaborated with other team members for smooth catering operations during events.
- Provided excellent customer service, ensuring guest satisfaction.
Education
Master of Science - Real Estate (international)
University of Aberdeen
AberdeenHNC - Accounting
Dundee and Angus College
Dundee, Dundee CityBachelor of Science - Administration
Kujawy and Pomorze Univeristy
BydgoszczSkills
- Residential Property Portfolio Management
- Problem Solving
- Analytical Skills
- Workload Organization and Prioritization
- Effective decision making
- Time Management and Planning
- Adaptability
- Excellent Customer Service and Communication Skills
- Full UK driving licence
Languages
English
Fluent
Polish
Native
Timeline
Property Manager
Easylets Ltd
08.2022 - 06.2025
Receptionist
Dudek Motor Ltd
04.2022 - 07.2022
Business Owner
Flawless Boutique
02.2020 - 02.2021
Property Advisor
Northwood (Dundee) Ltd
11.2016 - 11.2019
Steward
ISS UK (Officers Mess-British Army Station in Leuchars)
06.2015 - 11.2016
Catering Assistant
Dundee & Angus College
10.2014 - 06.2015
Master of Science - Real Estate (international)
University of Aberdeen
HNC - Accounting
Dundee and Angus College
Bachelor of Science - Administration
Kujawy and Pomorze Univeristy
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