Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Ferrey

Scarborough,North Yorkshire

Summary

I am a motivated sales administrator with extensive experience supporting high-performing sales teams. I strive to complete tasks promptly and accurately to aid performance throughout the company. I am confident liaising professionally with staff and clients to facilitate smooth handling of sales, often contacting other organisations such as manufacturers and DVLA. I can comfortably connect with customers, building rapport to increase return business and making their journey with the company pleasant and cheerful. I can communicate confidently using any method at hand, using a customer based approach to tailor my communication, enabling the client's needs and wishes are met appropriately.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Sales administrator

Stoneacre Motor Group
Scarborough, North Yorkshire
04.2023 - Current
  • Maintain excellent knowledge of industry trends to remain ahead of competitors.
  • Provide high-quality support across administrative tasks of end-to-end sales.
  • Deliver exceptional customer service, addressing customer queries and handling customer complaints.
  • Maintain sales documentation and customer records in company database.
  • Handle sensitive client information with strict confidentiality boosting trust relationship with clients.
  • Collaborate with different departments to maintain positive rapport and smooth workflow.
  • Facilitate smooth running of sales department by tackling administrative tasks promptly.


Marketplace Manager/Customer Service Advisor

Coral
Scarborough, North Yorkshire
11.2019 - 04.2023
  • Applied positive customer service approach to increase satisfaction levels.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Promoted brand loyalty through exceptional customer service.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

GCSEs -

GPCSC
Scarborough, North Yorkshire
09.2008 - 06.2013

Skills

  • Customer engagement
  • Effective communication
  • Training and Development
  • CRM Software proficiency
  • Compliance understanding
  • Computer literacy
  • Initiative taking

Timeline

Sales administrator

Stoneacre Motor Group
04.2023 - Current

Marketplace Manager/Customer Service Advisor

Coral
11.2019 - 04.2023

GCSEs -

GPCSC
09.2008 - 06.2013
Zoe Ferrey