Kelsey Brown
Scarborough,North Yorkshire
Summary
Skilled professional with expertise in communication, customer care, and team collaboration. Demonstrates strong initiative and excels in both independent work and organisational tasks. Adept at leveraging organisational skills to enhance efficiency and productivity.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Cleaner
Parkdean Resorts
Scarborough, North Yorkshire
07.2023 - Current
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Prison Custody Officer
Serco
Nottingham, Nottinghamshire
01.2020 - 09.2023
- Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
- Participated in training courses for personal development in crisis intervention techniques.
- Cooperated with colleagues during shift handovers, ensuring seamless continuity of care for inmates.
Care assistant
Future Home Care
Mansfield, Nottinghamshire
08.2018 - 01.2020
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Delivered excellent customer service by addressing concerns of patients' families.
Waitress assistant
Fillets
Mansfield, Nottinghamshire
06.2015 - 08.2018
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced customer service by promptly taking orders and delivering food.
Education
GCSEs -
Meden School and Technology College
Mansfield, Nottinghamshire 09.2004 - 06.2009
Diploma of Higher Education - Sport Science
West Nottinghamshire College
Mansfield 09.2009 - 06.2011
BA Honours Degree - Sport Studies
University of Derby
Derby 09.2011 - 06.2015
Skills
- Communication skills
- Customer care
- Team collaboration
- Independent work
- Organizational skills
- Strong initiative
Personal Statement
I currently work cleaning in a caravan park. I am looking to change career into something more suitable for my skill set. I would like to enjoy my employment and be around people providing customer care. I would describe myself as being flexible with what I can do in terms of work and I am willing to commit to hours and days required by the employer.
Timeline
Cleaner
Parkdean Resorts
07.2023 - Current
Prison Custody Officer
Serco
01.2020 - 09.2023
Care assistant
Future Home Care
08.2018 - 01.2020
Waitress assistant
Fillets
06.2015 - 08.2018
BA Honours Degree - Sport Studies
University of Derby
09.2011 - 06.2015
Diploma of Higher Education - Sport Science
West Nottinghamshire College
09.2009 - 06.2011
GCSEs -
Meden School and Technology College
09.2004 - 06.2009
Similar Profiles
Ashwini ShejwalAshwini Shejwal
Customer Experience Analyst at Parkdean ResortsCustomer Experience Analyst at Parkdean Resorts
Andrew ImpeyAndrew Impey
Sales Manager at Parkdean ResortsSales Manager at Parkdean Resorts
Lauren OrslerLauren Orsler
Owner and Guest Experience Manager at Parkdean ResortsOwner and Guest Experience Manager at Parkdean Resorts
Nathan DaveyNathan Davey
Cleaner at Forest HolidaysCleaner at Forest Holidays
Jamie ShawJamie Shaw
Authorised Firearms Officer (AFO) at Greater Manchester PoliceAuthorised Firearms Officer (AFO) at Greater Manchester Police