Kelsey Brown
Scarborough,North Yorkshire
Summary
Skilled professional with expertise in communication, customer care, and team collaboration. Demonstrates strong initiative and excels in both independent work and organisational tasks. Adept at leveraging organisational skills to enhance efficiency and productivity.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Cleaner
Parkdean Resorts
Scarborough, North Yorkshire
2023.07 - Current
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Prison Custody Officer
Serco
Nottingham, Nottinghamshire
2020.01 - 2023.09
- Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
- Participated in training courses for personal development in crisis intervention techniques.
- Cooperated with colleagues during shift handovers, ensuring seamless continuity of care for inmates.
Care assistant
Future Home Care
Mansfield, Nottinghamshire
2018.08 - 2020.01
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Delivered excellent customer service by addressing concerns of patients' families.
Waitress assistant
Fillets
Mansfield, Nottinghamshire
2015.06 - 2018.08
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced customer service by promptly taking orders and delivering food.
Education
GCSEs -
Meden School and Technology College
Mansfield, Nottinghamshire 2004.09 - 2009.06
Diploma of Higher Education - Sport Science
West Nottinghamshire College
Mansfield 2009.09 - 2011.06
BA Honours Degree - Sport Studies
University of Derby
Derby 2011.09 - 2015.06
Skills
- Communication skills
- Customer care
- Team collaboration
- Independent work
- Organizational skills
- Strong initiative
Personal Statement
I currently work cleaning in a caravan park. I am looking to change career into something more suitable for my skill set. I would like to enjoy my employment and be around people providing customer care. I would describe myself as being flexible with what I can do in terms of work and I am willing to commit to hours and days required by the employer.
Timeline
Cleaner
Parkdean Resorts
2023.07 - Current
Prison Custody Officer
Serco
2020.01 - 2023.09
Care assistant
Future Home Care
2018.08 - 2020.01
Waitress assistant
Fillets
2015.06 - 2018.08
BA Honours Degree - Sport Studies
University of Derby
2011.09 - 2015.06
Diploma of Higher Education - Sport Science
West Nottinghamshire College
2009.09 - 2011.06
GCSEs -
Meden School and Technology College
2004.09 - 2009.06