Summary
Overview
Work history
Education
Skills
Timeline

James Reay

Birtley

Summary

Highly motivated General Sales Manager offering 20 years of experience in successful implementation of strategic initiatives to drive profitability and sales. Demonstrated leadership abilities with extensive background in retail and business purchase environments. Sales Manger with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Sales Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work history

General Sales Manager

Stoneacre Motor Group
Durham
10.2019 - Current
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Collected customer and market feedback and reported information to company leadership team.
  • Hired and trained dedicated and high-achieving sales teams.
  • Generated company growth through market expansion and sales.
  • Achieved exceptional client satisfaction feedback and ratings. From Brand Standards. Increasing from 69% to 87% currently. 5% above national average.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Increased year-on-year sales by 6%, implementing strategic business growth and retention initiatives. Achieving a PPU of over £1500.
  • Created conference and event business plans, motivating and encouraging contribution from sales team.
  • Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
  • Identified and qualified new sales prospects to continually meet targets.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Set highest personal performance standards for self.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.

Business Manager

Stoneacre Motor Group
Durham
01.2018 - Current
  • I have brought into the dealership as a second business manager to drive forward the volume in units & finance & insurance profit
  • This opportunity has given me a great amount of training and development both in the dealership and management courses
  • The role has change as the dealership has run without a sales manager for last 6 months allowing me to step into their duties
  • I have gained great respect in driving the business forward from my colleagues in tough year
  • We have moved forward massively in sales process and how the sales department delivers there individual targets
  • The experience gained has given me the confidence to step into a line manager's role
  • Currently in my role looking after the Sales
  • This has been incredibly challenging as well as immensely rewarding
  • Having looked after the Dealership during COVID if had to deal with all issues from staff welfare to motiving and coaching
  • I have learnt some great skills during this time and aim to learn something new every day
  • The Management training I have received from Toyota has been the best
  • They have shown me to look inward in myself to appreciate my skills and those around me
  • The dealership has gone from been ranked in the lower quartile for performance to 2022 ranked 32nd out of 186 Dealers in the country
  • We are the top ranking Stoneacre Toyota site and aim to achieve top 20 status within the Toyota Network in 2023
  • I love my job love looking after the team of now nine Sales Executives / two Business Managers we are achieving great numbers across all KPI's
  • This role helps me both professionally and personally, the respect I get from my peers and senior management drives me to make the department better every month
  • We've achieve some real stand out moments in 2022, delivering the most used cars in October 2022 leading us to achieve the most delivered gross profit for a Toyota site in Stoneacre
  • These feats are gained, as my key drive is that I am only as good as my weakest team member
  • This philosophy the department creates a great team bond for everyone to help each other as well as keeping their own drive to achieve individual targets.
  • Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies.
  • Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Independently managed recruitment, employee motivation and training.
  • Promoted to General Sales Manager

Local Business Development Manager

VW Lookers
Newcastle
01.2013 - 12.2018
  • The Role was new one for me in the dealership as I am involved with direct Business Sales and the contract hire market
  • Starting with an annual target of 70 units in the first year, I have grown this to 220 this year
  • Largely as result of repeat customers and prospecting to grow within the Newcastle upon Tyne area
  • My position is designed to work closely with the 3 other VW Dealerships within my catchment area
  • To train staff members on a sales process to handle enquires and pass them onto my department
  • There are a number of areas to which I am targeted on monthly and quarterly to which I regularly hit and excess.

Sale Executive

BMW Sunderland Boldon
Sunderland
05.2011 - 01.2013
  • As with all my sales roles I am targeted on a monthly basis in a very busy and good performing dealership
  • I have several targets linked with selling cars to then sell finance and insurance products
  • During my time I have been given an opportunity to work with the MINI side of the business
  • This is given to access to a different area customer identity, giving me more experience to handle customers buying motives.

Sale Executive

Lexus Newcastle
Newcastle
05.2010 - 05.2011
  • I went back to Lexus having been given the opportunity to go back to a company where the range was going through a major makeover introducing a new clientele to the brand
  • I enjoy working for a good product which has new models and technologies always around the corner
  • I was targeted on new and used units each month
  • To which I strived to achieve each month to progress.

Sale Executive

BMW Silverlink
Newcastle
11.2009 - 05.2010
  • Working with the BMW brand showed me allot more to selling as the competition is only down the road
  • With my targets based on new car sales this was every 3 months with a higher number required on plate change quarters
  • I gain access and knowledge of SA3 and IVS which is a fantastic system to specify a customer's wants and needs
  • In my first quarter from January to March 10 I was the best new car sales person at the dealership.

Education

Lord Lawson of Beamish Secondary School
AWARDED English Language B English Literature B Geography B Mathematics B History C Chemistry B Physics B Biology C

Skills

  • Sales office management
  • Team oversight
  • Territory sales management
  • Customer rapport
  • Sales pipeline management
  • Lead generation
  • Recruiting and hiring
  • Sales process
  • Salesforce
  • Sales and market development
  • Continuous improvements
  • Energetic
  • Persuasive negotiations
  • Excellent communication skills
  • Superb time management
  • Profit and revenue-generating strategies
  • Key account development
  • Idea generation
  • Market intelligence
  • Brand-building strategies

Timeline

General Sales Manager - Stoneacre Motor Group
10.2019 - Current
Business Manager - Stoneacre Motor Group
01.2018 - Current
Local Business Development Manager - VW Lookers
01.2013 - 12.2018
Sale Executive - BMW Sunderland Boldon
05.2011 - 01.2013
Sale Executive - Lexus Newcastle
05.2010 - 05.2011
Sale Executive - BMW Silverlink
11.2009 - 05.2010
Lord Lawson of Beamish Secondary School - ,

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James Reay