Open to work
Zarina Singh
Edinburgh
Summary
I am a proactive and versatile professional with over a decade of experience in management and customer service.
I am enthusiastic and motivated and i enjoy learning new skills. I have strong communication skills and am eager to transition into a new role where i can help the company i work for using my expertise in customer relations, manage and resolve any issues.
The current role that im in now with the letting agent is very versatile,
Im dealing with Landlords,tenants,complaints, orgainising viewings, carrying out inspections, going to Tribunals, arranging tradesmen to attend property and making sure all compliance is up to date. Im also responsible for the rent collection and paying it out too Landlords plus paying bills related to the company and contractors.
Overview
19
19
years of professional experience
Work history
Letting agent
APM Lettings
Edinburgh, Scotland
2013.05 - Current
- Handled rent collections efficiently, reduced late payment incidences.
- Conducted thorough tenant refrencing for safer lettings,.
- Made sure safety certificates were up to date.
- Coordinated maintenance work on properties to ensure they met health and safety standard and regulations.
- Resolved tenant issues promptly, maintained high level of client satisfaction.
- Settled disputes between landlords and tenants amicably, also attend Tribunals.
- Prepared timely reports on properties, kept landlords informed about their condition of the property
- Managed property viewings for potential tenants, increased interest in available properties.
- Liaised effectively with clients, ensured a smooth letting process.
- Drafted detailed property descriptions for advertising purposes, attracted prospective tenants.
- Answered phone calls and emails, responding to prospects questions quickly and clearly.
- Showed prospective tenants around properties and provided detailed information on key features.
- Processed deposit refunds.
- Collected, completed and processed lease applications.
- Performed background checks on all applicants.
- Inspected rental properties before and after tenancies, appropriately handling payments.
- Liaised with property owners and prospective new customers.
- Drafted leasing agreements for tenant signing.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
Sales assistant
Accha Food store
Edinburgh , Scotland
2011.03 - 2015.06
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Utilised excellent communication skills to provide detailed product information.
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Arranged deliveries in and around Edinburgh
- Created invoices
Hair stylist
Bannantynes Health Club
EDINBURGH, Scotland
2007.01 - 2011.02
- Managed appointments efficiently, ensuring minimal waiting time for clients.
- Participated in professional training workshops to expand skill set.
- Collaborated closely with other salon staff to provide comprehensive beauty services.
- Alleviated customer complaints with effective problem-solving skills.
- Utilised safe practices when handling chemicals during colour treatments.
- Worked with diverse hair types, achieving optimal results.
- Recommended appropriate home-care routines for improved hair health and maintenance between visits.
- Developed a loyal clientele through exceptional customer service skills.
- Conducted product demonstrations, promoting sales of premium hair care products.
- Maintained salon cleanliness and hygiene standards for a pleasant environment.
- Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
- Assisted junior stylists, fostering team cohesion and skill development.
- Delivered creative updos and special occasion hairstyles for memorable events.
- Performed detailed consultations to understand client needs for desired results.
- Continually updated knowledge of industry trends to offer modern styles.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
- Managed appointments and schedules to smooth workflow.
- Pre-booked returning client appointments to foster continued loyalty.
- Answered phone calls daily to schedule appointments and advise on service options.
- Purchased supplies to maintain full stock and inventory.
- Carried out day-to-day duties accurately and efficiently.
Education
GCSEs -
James Gillespies High School
EdinburghCIH Level 3 - Letting and Managing Residential Property
Chartered Institute Of Housing
Edinburgh 2018.06 -
Skills
Communication with people
Organisation/ problem solving
Repair and renovation oversight
Complaint handling
Dealing with day to day running of the businesses
Knowledge of tenancy law
Working well with others
Problem Sloving
Adaptabiltiy
Emapthetic is situations
Excellent attention to detail
Work preference
Work Type
Part timeTimeline
CIH Level 3 - Letting and Managing Residential Property
Chartered Institute Of Housing
2018.06 -
Letting agent
APM Lettings
2013.05 - Current
Sales assistant
Accha Food store
2011.03 - 2015.06
Hair stylist
Bannantynes Health Club
2007.01 - 2011.02
GCSEs -
James Gillespies High School