Yuen Wah Lo

• Manage end-to-end tenant relations across three properties: enquiries, viewings, bookings, tenancy agreements, and check-ins
• Resolve tenant queries and maintenance issues promptly, coordinating with contractors and tracking outcomes to completion
• Handle all billing, rental account management, and financial reconciliation with high attention to detail
• Maintain accurate property management records, deposit handling and compliance documentation (gas safety, EPCs)

• Prepared and distributed monthly reports to stakeholders across multiple departments, including key highlights, financial summaries, and advance notice of upcoming events and actions required.
• Maintained and updated SAP records, reconciled accounts against third-party systems, and produced variance reports with clear commentary to explain discrepancies.
• Investigated and resolved billing discrepancies and financial queries, liaising with third parties including debt collection agencies and pension trusts to deliver accurate and compliant outcomes.
• Handled internal and external enquiries regarding HR costs via phones, emails, and written correspondence, ensuring all queries were resolved accurately and within agreed timeframes.
• Partnered cross-functionally with multiple teams to uphold company policies and procedures, ensuring consistent service delivery and clear communication across the business.

Reason for leaving: Career break to fulfil caring responsibilities for a family member with a serious medical condition (2024–2025); now fully available and actively seeking to return to the workplace.