Hasna Choudhury
Luton
Summary
I'm a proactive, people‑focused professional with hands‑on experience in property management building strong relationships with tenants and Landlords. I take pride in preparing clear, accurate lease agreements, carrying out thorough tenant screenings, and delivering confident, welcoming property viewings.
My negotiation style is friendly but effective, helping me reach outcomes that work for everyone. I enjoy improving processes and finding smarter ways of working, and I've successfully streamlined procedures to boost efficiency and overall service quality. I also have experience supporting marketing efforts to attract new tenants and keep engagement high.
With solid Microsoft Office and IT skills, I'm able to manage appointments, communications, and day‑to‑day tasks smoothly. Above all, I'm committed to delivering an excellent service through clear communication, strong problem‑solving instincts, and the ability to stay organised and calm under pressure.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Letting Agent
Sai Aryan
Milton Keynes
2025.11 - 2026.01
- Kept meticulous records of all transactions, ensured compliance with regulatory bodies,.
- Organised regular property inspections to maintain property standards.
- Maintained up-to-date knowledge on housing laws to provide accurate advice.
- Resolved tenant issues promptly, maintained high level of client satisfaction.
- Prepared timely reports on property status, kept landlords informed about their investment condition,.
- Settled disputes between landlords and tenants amicably, preserved long-term renting relationships,.
- Drafted detailed property descriptions for advertising purposes, attracted prospective tenants.
- Created proposals, lease offers and documents for incoming and current tenancies.
Letting Agent
Belvoir Letting Agency
Luton, Central Bedfordshire
2016.01 - 2025.02
- Answering and initiating calls with prospective clients in search of rental properties.
- Coordinate property viewings with prospective clients.
- Conduct virtual property showcases for prospective clients through video calls.
- Managing and safeguarding property keys on behalf of landlords.
- Coordinating maintenance checks for tenants already residing in the properties.
- Escalated any major issues to Property Manager for immediate remediation.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Developed and implemented comprehensive, tactical marketing plans.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on all apartment applicants.
- Developed policies and procedures for effective property management.
Customer service officer
NICEIC
Dunstable, Central Bedfordshire
2024.04 - 2024.08
- Resolved customer complaints according to established guidelines and escalated complex inquiries to team leaders.
- Provided knowledgeable support to address customer queries and requests.
- Processed and issued refunds, exchanges, and credit notes, ensuring tailored solutions.
- Recorded customer data accurately to maintain comprehensive records.
- Monitored compliance with customer service standards to uphold industry reputation.
- Adhered to policies and procedures for consistent company compliance.
- Delivered excellent customer service through friendly and informative interactions.
- Offered detailed product advice based on individual customer needs.
Admin Support
Training 4 Youths Services
Luton, Central Bedfordshire
2013.01 - 2014.01
- Assisted managers in compiling and organising materials for meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Contributed to harmonious and productive office environment by building positive relationships with co-workers.
- Acted as main contact for staff and clients.
- Organised travel and accommodations arrangements within assigned budgets.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Managed physical and digital correspondence while keeping information private and secure.
Education
Business Admin Level 1 (Pass)Retail Course Level 1 & 2 (Pass) - Business
Barnfield College
Luton 2014.09 - 2016.05
Work Skills Level 2 - Business Management
Barnfield College
Luton 2013.09 - 2014.05
GCSEs -
Ashcroft High School
Luton2013
Skills
- Team Player
- Property showing
- Tenant screening
- Appointment scheduling
- Oral and written communication
- Lease renewals
- Property management
- Performance optimisation strategies
- Strong communication
- Tenant issue resolution
- Lease agreement preparation
- Business processes and procedures
- Engaging leadership style
- Working Under Pressure
- Negotiating Skills
- Customer Interaction
- Microsoft Office
- Time Management
- Problem Solving
- IT skills
Timeline
Letting Agent
Sai Aryan
2025.11 - 2026.01
Customer service officer
NICEIC
2024.04 - 2024.08
Letting Agent
Belvoir Letting Agency
2016.01 - 2025.02
Business Admin Level 1 (Pass)Retail Course Level 1 & 2 (Pass) - Business
Barnfield College
2014.09 - 2016.05
Work Skills Level 2 - Business Management
Barnfield College
2013.09 - 2014.05
Admin Support
Training 4 Youths Services
2013.01 - 2014.01
GCSEs -
Ashcroft High School