Wendy Shaw
Brighton,East Sussex
Summary
Property and administrative professional with experience in project management, property, design, accounts, and human resources. Coordinated scheduling, documentation, and daily operations to support business priorities. Great coordination skills with a focus on confidentiality and service.
Overview
38
38
years of professional experience
Work History
Letting Agent
Pembertons Lettting Agency
Brighton , East Sussex
06.2022 - Current
- Managed property viewings, effectively showcasing properties to potential tenants to meet client needs.
- Assessed potential tenants through background checks and references to ensure reliability and suitability for properties.
- Conducted background checks on applicants.
- Negotiated tenancy agreements between landlords and tenants, securing favourable terms for both parties.
- Resolved tenant conflicts efficiently.
- Ensured tenants were aware of and followed all policies and rules.
- Developed strong relationships with landlords and tenants, fostering trust and long-term engagement with the agency.
- Kept meticulous records of all correspondence with residents and tenants.
- Coordinated repair and maintenance works, ensuring properties remained in excellent condition and met safety standards.
- Handled all security deposit refunds.
- Estimated property value by conducting comparative market analysis.
Part time Viewing Guide and Sales Negotiator
Austin Gray Estate Agents
Brighton
01.2012 - Current
- Showing clients properties and matching them via their requirements to current stock. Communicated with applicants via telephone to register them on the database, ensuring accurate lead management.
Viewing Agent
The Modern House
London & Brighton
01.2010 - 11.2026
- This is a freelance role I have continued to do until today whilst in employment.
- Conduct viewings in high profile and exclusive property.
- Sharing feedback with coordinators.
Saturday Viewing Guide.
Mishon Mackay
01.2011 - 01.2012
- Showing clients property, talking to them about their property search
- Helping in the office with general admin.
Part-time office manager
Path Design Consultancy
01.2007 - 01.2010
- Control Petty Cash and log on spending.
- Bank cheques and keep a track of BACS payments and file remittance advice slips.
- Answer and screen all incoming calls.
- Take messages for appropriate people when out of the office.
- Act as a point of contact when two Directors are out of the office, someone other than a designer to talk to.
- Keep track of meetings.
- Keep a log of timesheets for designers.
- Allocate job numbers to new projects.
- Job bags (if designers have not done so).
- Make up files and file information for projects.
- Order stationery and supplies for the office.
- Keep the studio tidy and in order.
- Liaising with the cleaners.
- Appointed new cleaners.
- Source samples for projects.
- Order Bikes and overnights.
- Organise Photoshoots of completed projects.
- Liaising with photographic agents.
- Participated in brainstorming sessions to generate creative ideas.
- Organising special events both for us and Clients.
- Help sometimes with image searches and quotes for usage.
- Dealing with the maintenance of machinery in the office.
- Staffing issues such as holiday records and talking to recruitment consultants when positions within the company arise.
- Helping a Director with building maintenance issues.
- Trying to put in place systems in order that the office runs smoothly.
- Helping with new biz campaigns. (stuffing doing labels etc)
- Liaison Contact for BABS our new business off-site person for support information etc.
- Solely responsible for the input of data onto the company database
- FileMaker Pro.
- Keep track of out of pocket expenses on jobs.
- FileMaker Pro.
- Assisting the part time accounts department.
Part-time office manager
Inovus Design Consultancy
01.2000 - 01.2007
- Deal with incoming and outgoing post.
- Log on incoming invoices to SAGE and then add to purchase list.
- Produce Sales Invoices for the company and add to the job list and input on to SAGE.
- Chase outstanding sales invoices.
- Bank cheques and keep a track of BACS payments and file remittance advice slips.
- Log on payments to SAGE.
- Keep track of out of pocket expenses on jobs.
- Control Petty Cash and log on spending to SAGE.
- Allocate job numbers to new projects.
- Keep a log of timesheets for designers.
- Job bags (if designers have not done so).
- Make up files and file information for projects.
- Answer and screen all incoming calls.
- Take messages for appropriate people when out of the office.
- Act as a point of contact when three Directors when they are out of the office, someone other than a designer to talk to.
- Pay suppliers and keep track of payments against bank statements and cheque book log all of this onto SAGE.
- Order stationery and supplies for the office.
- Keep the studio tidy and in order.
- Liaising with the cleaners.
- Appointed new cleaners.
- Source samples for projects.
- Organising photoshoots for clients both UK and overseas. Inovus had many fashion clients.
- Liaising with photographic agents.
- Participated in brainstorming sessions to generate creative ideas..
- Organising special events both for us and Clients.
- Help with image searches and quotes for usage.
- Dealing with the maintenance of machinery in the office.
- Keeping a track of meetings.
- Staffing issues such as holiday records and talking to recruitment consultants when positions within the company arise.
- Helping a Director with maintenance issues.
- Trying to put in place systems in order that the office runs smoothly.
- Helping with new biz campaigns. (stuffing doing labels etc)
- Liaison Contact for BABS for support information etc.
Studio Assistant
Lloyd Northover Citigate
01.1992 - 01.2000
- Secretarial support for a design studio consisting of 20 people.
- Provided reception coverage during lunchtime to ensure continuous front desk support and service.
- Assisted with the organisation of special events by coordinating logistics and collaborating with team members.
- Ordering of office and art based supplies.
- Taking telephone calls on behalf of the office manager.
- Keep a track of staff holiday and sick records.
- Typing of workload allocation sheets on a weekly basis.
Recruitment Consultant
Parkes Bureau
01.1989 - 01.1992
- Trainee Consultant dealing with both permanent and temporary placements. Interviewing candidates and matching them to the appropriate vacancies. Sales calls to source jobs. Helping with interview techniques. Then went on to head up and run my own division for 1 year of secretarial staff.
Skills
- Property showcasing
- Client relationship management
- Negotiation skills
- Communication skills
- Creative thinking
- Optimistic approach
Personal details
I Live in Brighton, Seven Dials, Interests: Styling, interior design, music, fashion, food, photography, art
Timeline
Letting Agent
Pembertons Lettting Agency
06.2022 - Current
Part time Viewing Guide and Sales Negotiator
Austin Gray Estate Agents
01.2012 - Current
Saturday Viewing Guide.
Mishon Mackay
01.2011 - 01.2012
Viewing Agent
The Modern House
01.2010 - 11.2026
Part-time office manager
Path Design Consultancy
01.2007 - 01.2010
Part-time office manager
Inovus Design Consultancy
01.2000 - 01.2007
Studio Assistant
Lloyd Northover Citigate
01.1992 - 01.2000
Recruitment Consultant
Parkes Bureau
01.1989 - 01.1992