Zakk Wingate
Lincoln,Lincolnshire
Summary
Dedicated professional with a strong foundation in customer service and retail operations, demonstrating exceptional skills in punctuality and reliability. Proficient in stock management, retail software, and POS systems, ensuring efficient order fulfilment and cash handling. Expertise in customer loyalty strategies and effective upselling, complemented by excellent communication skills and complaint management. Committed to maintaining food safety standards while enhancing customer satisfaction.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Customer assistant
Poundstrecthers
Lincoln, Lincolnshire
2023.09 - Current
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Provided shopping advice based on customer needs, fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining the check-out process for customers.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Ensured health and safety regulations were complied with within work premises at all times.
Education
GCSEs - Maths
Priory City Lincoln Academy
Lincoln, Lincolnshire 2016.09 - 2021.05
GCSEs - English
Priory City Lincoln Academy
Lincoln, Lincolnshire 2016.09 - 2021.05
Skills
- Punctuality and reliability
- Stock management awareness
- Retail software proficiency
- Cash handling efficiency
- Customer loyalty strategies
- Communication excellence
- Effective upselling
- POS Proficiency
- Food safety knowledge
- Order fulfilment
- Customer Service
- Complaint management
Timeline
Customer assistant
Poundstrecthers
2023.09 - Current
GCSEs - Maths
Priory City Lincoln Academy
2016.09 - 2021.05
GCSEs - English
Priory City Lincoln Academy
2016.09 - 2021.05