Janis Lanskis
Birmingham,United Kingdom
Summary
Dedicated professional with a strong foundation in courtesy etiquette, empathy understanding, and patient attitude. Demonstrates expertise in GDPR knowledge and telephone manners, ensuring compliance with deadlines and safety protocols adherence. Proven ability to adapt in fast-paced environments, offering flexible working hours and resilience to physical work. Skilled in process improvement suggestions and production workflow optimisation, contributing to continuous improvement initiatives. Committed to maintaining high energy levels and punctuality reliability while effectively communicating and asserting issues for optimal operational efficiency.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Customer service representative
Ladbrokes
Birmingham, West Midlands
05.2024 - 01.2025
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Participated in team meetings sharing best practices for improving service delivery.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Warehouse operator
Sainsbury's
Birmingham, West Midlands
11.2023 - 02.2024
- Kept warehouse clean, ensuring a safe working environment.
- Operated pallet jacks safely, preventing workplace accidents.
- Ensured safety standards with regular equipment maintenance checks.
- Streamlined workflow by creating efficient goods organisation system.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Assisted in staff training to ensure operational efficiency.
Warehouse operative
Griflex
Birmingham, West Midland
02.2021 - 09.2023
- Managed disposal of waste materials, maintained clean working environment.
- Operated machinery, resulting in consistent productivity levels.
- Handled raw materials carefully, reducing wastage significantly.
- Tackled minor machine breakdowns swiftly avoiding prolonged disruption in production line flow.
- Improved product quality with meticulous inspection of items on the assembly line.
- Conducted routine checks on machinery, ensuring effective operation at all times.
- Facilitated less downtime with proactive troubleshooting of equipment malfunctions.
- Ensured safety standards with regular equipment maintenance checks.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Followed health and safety guidelines with diligent use of protective gear.
- Kept abreast with industry trends to ensure up-to-date content in all trainings offered.
- Assisted in staff training to ensure operational efficiency.
Warehouse operative
XDP EXPRESS
Curdworth, United Kingdom
05.2020 - 08.2020
- Managing the team, unloading and loading trucks.
- Xdp.co.uk
- Business or sector The parcel & freight network
Yard supervisor
Cambabest Merchants & Suppliers
Birmingham, United Kingdom
09.2018 - 05.2020
- Working this job I had many different roles, deliveries, roofing, loading and unloading, driving forklift, time to time I had to refurbishing houses for clients.
- Job was amazing as every day was different and I got the chance to gain knowledge in different things.
- Cambabest.co.uk
- Business or sector Merchants & suppliers
Education
Elementary School - General
Rigas 1 Christian Elementary School
Riga, Latvia 09.2006 - 05.2015
High School - General
Rigas 41 High School
Kurzemes Rajons, Riga, Latvia 09.2015 - 05.2018
Skills
- Courtesy etiquette
- Empathy understanding
- Patient attitude
- Knowledge of gdpr
- Telephone manners
- Flexible working hours
- Hazardous material knowledge
- Process improvement suggestions
- Adaptability in fast-paced environments
- Safety protocols adherence
- Punctuality reliability
- Basic mathematics understanding
- Compliance with deadlines
- Resilience to physical work
- Warehouse cleaning techniques
- High energy levels
- Production workflow optimization
- Patience with machinery faults
- Productive communication
- Assertiveness in reporting issues
- Continuous improvement mindset
Mother tongue(s)
Latvian
English
UNDERSTANDING: Listening C2, Reading C2
SPEAKING: Spoken interaction C2, Spoken production C1
WRITING: B2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages - Self-assessment grid
Timeline
Customer service representative
Ladbrokes
05.2024 - 01.2025
Warehouse operator
Sainsbury's
11.2023 - 02.2024
Warehouse operative
Griflex
02.2021 - 09.2023
Warehouse operative
XDP EXPRESS
05.2020 - 08.2020
Yard supervisor
Cambabest Merchants & Suppliers
09.2018 - 05.2020
High School - General
Rigas 41 High School
09.2015 - 05.2018
Elementary School - General
Rigas 1 Christian Elementary School
09.2006 - 05.2015