Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Ilona Kowalska

Ilona Kowalska

Cheshunt,Herts

Summary

Dedicated professional with a strong understanding of warehouse operations and inventory control, demonstrating resilience to physical work and perseverance under pressure. Skilled in stock rotation practices, stock location methods, and logistical planning, ensuring efficient and accurate inventory management. A reliable team player with excellent communication skills, adept at using barcode scanners and maintaining calm under pressure. Committed to enhancing operational efficiency while pursuing opportunities for growth in logistical management.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service

Tesco Warehouse
Waltham Cross, Herrts
10.2019 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Maintained accurate stock records for easy tracking and retrieval of goods.
  • Streamlined workflow by creating efficient goods organisation system.
  • Followed health and safety guidelines with diligent use of protective gear.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Received deliveries and helped to coordinate storage.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Cleaned and tidied work areas to meet inspection requirements.

Waitress

Tulip Cafe
Hoddesdon, Hertfordshire
09.2015 - 04.2018
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Utilised professional communication skills to resolve customer complaints.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Managed table settings for enhanced dining experience.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Improved customer satisfaction by providing efficient and friendly service.

Waitress

Turners Hill Cafe
Waltham Cross, Hertfordshire
07.2014 - 09.2015
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Accommodated special event needs, provided customised services for parties.

Waitress

Pizza Express
London, City of London
04.2010 - 12.2012
  • Managed table settings for enhanced dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

Diploma of Higher Education - General

High school
Poland
09.1998 - 06.2002

Skills

  • Stock rotation practices
  • Perseverance under pressure
  • Stock location methods
  • Punctuality reliability
  • Warehouse operations understanding
  • Barcode scanner usage
  • Resilience to physical work
  • Team player
  • Inventory control
  • Logistical planning
  • Temperature tolerance
  • Calm under pressure
  • Problem-solving
  • Communication skills

Languages

English
Fluent
Polish
Native

Timeline

Customer Service

Tesco Warehouse
10.2019 - Current

Waitress

Tulip Cafe
09.2015 - 04.2018

Waitress

Turners Hill Cafe
07.2014 - 09.2015

Waitress

Pizza Express
04.2010 - 12.2012

Diploma of Higher Education - General

High school
09.1998 - 06.2002

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Ilona Kowalska