Open to work
Zachariah Mushanuki
Sutton-in-Ashfield,Nottinghamshire
Work preference
Summary
Driven individual with knack for leadership and excellent customer service. Demonstrates strong communication and problem-solving skills, honed through diverse roles in hospitality and retail. Aims to create welcoming atmosphere and enhance customer satisfaction, contributing to success of establishment.
Overview
16
16
years of professional experience
Work history
Bar supervisor
Thulani Resort & Restaurant
Pretoria, Gauteng
2023.07 - 2026.02
- Supervised team members to ensure excellent service delivery.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Scheduled shifts for staff members for efficient operation of the bar.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Assisted in menu development, considering current trends and customer preferences.
- Trained staff for improved service quality and professionalism.
- Organised stock inventory to prevent shortages during peak hours.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Completed accurate end-of-day financial routines for cash and card transactions.
Shuttle Driver
Ez Shuttles
Johannesburg, Gauteng
2020.01 - 2023.05
- Ensured safety by adhering to all traffic laws and regulations.
- Maintained vehicle cleanliness for an enjoyable ride experience.
- Maintained records of trips including pick-up and drop-off times and passenger count effectively for reporting purposes.
- Promoted punctuality through efficient driving routes.
- Followed strict time schedule ensuring timely arrivals and departures at airport terminals.
- Adhered strictly to company policies whilst performing duties.
- Checked vehicle functionality daily to prevent breakdowns on the road.
- Performed daily inspections of shuttle before commencing journeys ensuring its optimal performance.
- Created a pleasant travel ambiance with courteous communication skills.
- Delivered excellent customer service by providing friendly and professional interactions with passengers.
- Reported regularly on vehicle status to the management, ensuring prompt maintenance services were scheduled when needed.
- Enhanced passenger satisfaction by assisting with luggage loading and unloading.
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Developed strong sense of navigation and direction through travel and geographical study.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Provided timetable information for onward customer travel.
- Secured doors during transportation to maintain passenger safety.
Barman
Craw daddy's Restaurant & Pub.co
Pretoria, Gauteng
2017.07 - 2019.12
- Boosted sales with effective upselling techniques.
- Enhanced customer satisfaction by providing quick and efficient service.
- Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
- Served a variety of drinks for diverse clientele.
- Maintained cleanliness of bar area for an inviting atmosphere.
- Used polite and friendly communication skills to create a welcoming environment.
- Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Managed stock levels to keep supply in line with demand.
- Performed opening and closing duties daily, ensuring readiness for trade.
- Resolved customer complaints promptly, maintaining positive venue reputation.
- Checked IDs as required by law, maintaining legal compliance at all times.
- Welcomed guests with friendly conversation and fun atmosphere.
- Supported serving staff with fast, accurate beverage preparation.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Completed end-of-day cleanup to reset bar for next day.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Head Waiter
Oppie Stoep Restaurant & Pub
Pretoria, Gauteng
2015.04 - 2017.06
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Reduced wait times with efficient seating arrangements.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Trained new staff members, promoting consistent service standards across the team.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Delivered quality service by providing warm and welcoming environment.
- Followed food hygiene and safety procedures in line with requirements.
- Covered large parties and events, anticipating planning and staffing needs.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Waiter
Coffee Junction
Pretoria, Gauteng
2014.07 - 2015.02
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Delivered excellent customer service through friendly and polite interaction.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Supervisor
Oryx Health & Hygiene
Pretoria, Gauteng
2011.10 - 2014.04
- Improved team efficiency by implementing new scheduling practices.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Led team meetings, ensured clear communication amongst all members.
- Identified potential risks and mitigated them through proactive measures.
- Managed daily operations to increase productivity.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Facilitated monthly training sessions for enhanced staff performance.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Abundant knowledge of cleaning chemicals for safety and appropriate usage.
Waiter
Mugg & Bean
Pretoria, Gauteng
2009.09 - 2011.08
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Delivered excellent customer service through friendly and polite interaction.
- Liaised with kitchen staff for prompt order delivery to customers.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Relayed feedback from customers to management for continuous improvement.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Education
Coaching -
Seccon E Learning
Johannesburg2020-01
Skills
- Drive for results
- Punctuality and dependability
- Hospitality standards knowledge
- Alcohol legislation knowledge
- Bar operations supervision
- Cocktail crafting
- Cash handling
- Team Leadership
- Stock management
- Conflict Resolution
- Order processing
- Staff training
- Drinks upselling
- Upselling techniques
- Wine and spirits knowledge
- Efficient multitasking
- Bar management
- Bartending and customer service training
- Menu knowledge
- Incident de-escalation
- Drink preparation
- Attentive customer service
- Table service
- Resilience under pressure
- Effective interpersonal relations
- Interpersonal relationship building
- Meeting sales targets
- Knowledge of wine pairings
- Drink mixing techniques
- Liquor laws familiarity
- POS Systems
- Team motivating
- Bar staff mentoring
- Beverage preparation
- Shift supervision
- Schedule creation
- Composure under pressure
- Positive attitude
- Hygiene standards enforcement
- Table service standards
- Ethical judgement
Languages
English
Upper intermediate
B2
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Bar supervisor
Thulani Resort & Restaurant
2023.07 - 2026.02
Shuttle Driver
Ez Shuttles
2020.01 - 2023.05
Barman
Craw daddy's Restaurant & Pub.co
2017.07 - 2019.12
Head Waiter
Oppie Stoep Restaurant & Pub
2015.04 - 2017.06
Waiter
Coffee Junction
2014.07 - 2015.02
Supervisor
Oryx Health & Hygiene
2011.10 - 2014.04
Waiter
Mugg & Bean
2009.09 - 2011.08
Coaching -
Seccon E Learning