Kendra Kumari Pun
Bracknell,Bracknell Forest
Summary
Experienced hospitality professional with a proven track record in meeting sales targets, team leadership, and shift supervision. Skilled in cash handling, staff training, and quality control, with extensive knowledge of cocktail preparation and upselling techniques. Adept at motivating teams to deliver exceptional service while maintaining high hospitality standards. Demonstrates a drive for results through efficient multitasking and bar staff mentoring. Committed to achieving operational excellence and fostering a positive customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Bar supervisor
The Redan
Wokingham, Berkshire
09.2022 - Current
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Supervised team members to ensure excellent service delivery.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Trained staff for improved service quality and professionalism.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Assisted in menu development, considering current trends and customer preferences.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Built loyal customer base by creating welcoming environment with top quality service.
Restaurant & bar manager
Bar 56
Wokingham, Berkshire
04.2021 - 08.2022
- Promoted seasonal specials successfully attracting more patrons.
- Handled cash transactions, ensuring accurate bookkeeping at all times.
- Organised special events, drawing in new customers.
- Developed new cocktail recipes for enhancing bar menu variety.
- Fostered a positive work environment leading to low employee turnover rates.
- Coordinated reservations smoothly leading to an organised seating system.
- Increased customer satisfaction by implementing effective complaint resolution protocols.
- Maintained high standards of hygiene and cleanliness across the restaurant and bar area.
- Boosted staff morale with regular team-building activities.
- Managed staffing rosters, ensuring optimal coverage during busy periods.
- Trained new staff members effectively resulting in quicker acclimation to job roles.
- Led bar and events operations, collaborating with owner to enhance business success.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Built loyal customer base by creating welcoming environment with top quality service.
Quick service restaurant team leader
Armark
Ruislip, Hillingdon
09.2019 - 03.2021
- Encouraged upselling techniques to increase revenue without compromising on customer satisfaction.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Collaborated with management on promotional activities to attract more customers.
- Increased customer satisfaction by resolving complaints swiftly and effectively.
- Maintained high cleanliness standards, contributing to positive dining experience.
- Delivered excellent customer service by responding to inquiries and solving problems.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Trained new employees to improve overall team performance.
Restaurant supervisor
Chai Wala HK
Hong Kong
03.2017 - 07.2019
- Trained new staff members, leading to improved service standards.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Ensured smooth operation by effectively managing all front of house staff.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
II Commis chef
Shangrilla Hong Kong
Hong Kong
06.2015 - 06.2017
- Prepared ingredients for head chef to ensure efficient service.
- Enforced health and safety guidelines amongst the team, promoting a safe working environment.
- Participated in daily inventory checks to avoid ingredient shortages.
- Ensured proper portion control reducing unnecessary wastage.
- Assisted in large-scale catering events, ensuring successful execution.
- Maintained high hygiene standards throughout kitchen operations.
- Provided support to senior chefs, improving speed of service delivery.
- Kept up-to-date with latest culinary trends, incorporating them into dish preparations when appropriate.
- Planned menus with diverse and seasonal dishes using sustainable, locally sourced produce.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Consistently ensured excellent food quality standards for outstanding customer satisfaction.
- Maintained immaculately clean and tidy working areas in line with food hygiene legislation.
Education
GCSEs -
TOPS ENGLISH BOARDING SCHOOL
RAMGHAT,POKHARA, NEPAL 04/2007 - 03/2010
Certificate of Higher Education - HOTEL MANAGEMENT
NEPAL TOURISM AND HOTEL MANAGEMENT COLLEGE
CHINEDANDA,POKHARA,NEPAL 04/2011 - 03/2013
Skills
- Meeting sales targets
- Cash handling
- Team Leadership
- Staff training
- Drinks upselling
- Upselling techniques
- Efficient multitasking
- Bar staff mentoring
- Cocktail knowledge
- Salesmanship
- First aid training
- Hospitality standards knowledge
- Drive for results
- Quality Control
- Team motivating
- Shift supervision
Languages
English
Fluent
Hindi
Upper intermediate
Nepali
Native
Chinese (Cantonese)
Intermediate
Affiliations
- Travelling
- Reading Philosophical Books
- Hiking
- Playing Basketball
- Cycling
Certification
First Aid Trained
Accomplishments
Won Chef Table where we have to prepare 3 course meal
References
References available upon request.
Timeline
Bar supervisor
The Redan
09.2022 - Current
Restaurant & bar manager
Bar 56
04.2021 - 08.2022
Quick service restaurant team leader
Armark
09.2019 - 03.2021
Restaurant supervisor
Chai Wala HK
03.2017 - 07.2019
II Commis chef
Shangrilla Hong Kong
06.2015 - 06.2017
GCSEs -
TOPS ENGLISH BOARDING SCHOOL
04/2007 - 03/2010
Certificate of Higher Education - HOTEL MANAGEMENT
NEPAL TOURISM AND HOTEL MANAGEMENT COLLEGE
04/2011 - 03/2013
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