William Owen
Enfield,Enfield
Summary
Experienced in bar operations supervision with a strong track record of meeting sales targets and ensuring compliance with food safety regulations. Demonstrates punctuality, dependability, and expertise in health and safety certifications. Proficient in alcoholic beverage production, alcohol legislation knowledge, technical equipment operation, and hospitality standards. Skilled in cash handling, team leadership, POS systems, stock management, quality control, order processing, staff training, drinks upselling, budgetary awareness, table service, bar staff mentoring, beverage delivery coordination, beer and cellar management including beer line cleaning. Driven to achieve results and enhance customer satisfaction while pursuing career growth within the hospitality industry.
Driven individual with knack for leadership and excellent customer service. Demonstrates strong communication and problem-solving skills, honed through diverse roles in hospitality and retail. Aims to create welcoming atmosphere and enhance customer satisfaction, contributing to success of establishment.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Bar supervisor
Bush Hill Park Golf Club
Enfield, uk
11.2023 - Current
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Organised stock inventory to prevent shortages during peak hours.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Supervised team members to ensure excellent service delivery.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Scheduled shifts for staff members for efficient operation of the bar.
- Trained staff for improved service quality and professionalism.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Increased sales with effective promotional strategies.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Bar staff member
Bush Hill Park Golf Club
Enfield, uk
09.2022 - 11.2023
- Liaised with kitchen staff for seamless service delivery.
- Handled cash transactions to ensure accurate accounting.
- Engaged in upselling techniques, boosting sales revenue.
- Restocked bar efficiently during busy periods.
- Ensured customer satisfaction by providing excellent service.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Adhered to health and safety regulations strictly.
- Rotated stock regularly, reducing waste from expired products.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
PE teacher
Merryhills Primary School
Enfield, uk
09.2020 - 11.2023
- Conducted regular training sessions for school sports teams; achieved victories at local level tournaments.
- Brought diversity into PE syllabus with inclusion of non-traditional games or sports; broadened perspectives on physical education among students.
- Coordinated with parents regularly about children's progress in PE classes; ensured ongoing communication about development areas.
- Accommodated special needs students in PE lessons; made certain inclusive practices were followed at all times.
- Participated actively in staff meetings and professional development sessions; contributed towards building strong school community.
- Managed resources effectively within given budget constraints; ensured adequate equipment availability at all times.
- Ensured cleanliness and maintenance of sports equipment for optimal usage by students.
- Delivered interactive and fun-filled sessions to foster a love for physical activities amongst students.
- Administered first aid promptly when needed, reducing potential harm from injuries.
- Organised inter-school sports competitions to encourage competitive spirit among students.
- Leveraged technology in PE lessons, enhancing student engagement and understanding.
- Assessed individual student abilities and tailored fitness plans accordingly, ensuring personalised attention.
- Facilitated outdoor adventure trips as part of extracurricular activities; enriched student experiences beyond traditional classroom settings.
Education
NVQ Level 2 - sports
Oakland's College
St. Albans 09.2018 - 06.2019
NVQ Level 1 - sports
Barnet & southgate College
Enfield 09.2017 - 06.2018
QU Level 3 - First Aid
STS
EnfieldLevel 2 Food Hygiene And Safety For Catering - Food Hygiene
High Speed Training
enfieldSkills
- Bar operations supervision
- Meeting sales targets
- Punctuality and dependability
- Food safety regulation compliance
- Health and safety certifications
- Alcoholic beverage production
- Alcohol legislation knowledge
- Technical equipment operation
- Drive for results
- Hospitality standards knowledge
- Cash handling
- Team Leadership
- POS Systems
- Stock management
- Quality Control
- Order processing
- Staff training
- Drinks upselling
- Budgetary awareness
- Table service
- Bar staff mentoring
- Beverage delivery coordination
- Beer and cellar management
- Beer line cleaning
References
References available upon request.
Timeline
Bar supervisor
Bush Hill Park Golf Club
11.2023 - Current
Bar staff member
Bush Hill Park Golf Club
09.2022 - 11.2023
PE teacher
Merryhills Primary School
09.2020 - 11.2023
NVQ Level 2 - sports
Oakland's College
09.2018 - 06.2019
NVQ Level 1 - sports
Barnet & southgate College
09.2017 - 06.2018
QU Level 3 - First Aid
STS
Level 2 Food Hygiene And Safety For Catering - Food Hygiene
High Speed Training
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