Martin Wilkinson
MANSFIELD,Nottinghamshire
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Bar Supervisor
The Courthouse
Mansfield, Nottinghamshire
09.2024 - Current
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Increased sales with effective promotional strategies.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Scheduled shifts for staff members for efficient operation of the bar.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Reconciled cash and credit card transactions to maintain accurate records.
Bartender
Widow Frost
Mansfield, Nottinghamshire
11.2023 - 07.2024
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Checked identification of customers to ensure legal drinking age compliance.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Handled cash transactions securely minimising risk of theft or fraud.
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
- Resolved customer complaints promptly to maintain good relationships.
Bar Shift Manager
JD Wetherspoons
Billericay/Mansfield, Essex/Nottinghamshire
05.2015 - 06.2023
- Planned staffing levels based on evolving service demands.
- Organized special events and functions and corporate lunches.
- Oversaw line cleaning and cellar management.
- Identified and addressed underperformance and non-compliance.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Led team to deliver outstanding hospitality operations.
- Reviewed procedures and policies, identifying areas for improvement.
- Forecasted revenue and expenses for budget planning purposes.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Improved sales by 15%
Bartender Waiter
Stock Brook Manor
Billericay, Essex
08.2012 - 05.2015
- Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Displayed products on shelves and displays to encourage purchases.
- Trained In silver service to provide quality service to wedding customers
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Worked weddings to produce the finest wedding experience
Retail Sales Assistant (Work Experience)
WHSmith
Wickford, Essex
11.2011 - 08.2012
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers in locating specific items to boost satisfaction.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Motor Vehicle Mechanic (Work Experience)
Repton Mot
Basildon, Essex
09.2010 - 01.2011
- Performed targeted troubleshooting and diagnostics, quickly remedying mechanical issues.
- Maintained knowledge of updated changes in various equipment models.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Protected against accidents by carefully handling tools and chemicals.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Documented work logs and repairs to maintain accurate records.
Education
NVQ Level 1 - Motor Vehicle Engineering
South Essex College
Southend-on-Sea 09.2010 - 06.2012
GCSEs - English Studies, Mathematics,
The Bromford's School And Sixth Form College
Wickford 09.2007 - 06.2012
Skills
- Outgoing personality
- Conflict resolution
- Problem solving
- Drive for results
- Customer focus
- Stock management
- Outstanding customer service
Timeline
Bar Supervisor
The Courthouse
09.2024 - Current
Bartender
Widow Frost
11.2023 - 07.2024
Bar Shift Manager
JD Wetherspoons
05.2015 - 06.2023
Bartender Waiter
Stock Brook Manor
08.2012 - 05.2015
Retail Sales Assistant (Work Experience)
WHSmith
11.2011 - 08.2012
Motor Vehicle Mechanic (Work Experience)
Repton Mot
09.2010 - 01.2011
NVQ Level 1 - Motor Vehicle Engineering
South Essex College
09.2010 - 06.2012
GCSEs - English Studies, Mathematics,
The Bromford's School And Sixth Form College
09.2007 - 06.2012
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