Zach Dale
Milton Keynes
Summary
Dedicated Police Officer offering over 2.5 years of progressive law enforcement experience. Exceptional integrity, leadership and problem-solving abilities. Community focused professional on the frontline specialising in safeguarding, ASB management, and multi‑agency partnership work. Skilled in de‑escalation, welfare checks, crisis response and supporting vulnerable residents.
Brings 7+ years of customer service, complaints handling and claims management experience, offering exceptional communication, empathy and case‑management skills. Confident working independently across large geographical areas, with a strong commitment to improving neighbourhood safety and resident wellbeing.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Frontline Police Officer
Thames Valley Police
2024.02 - 2026.06
- Respond to 999 emergencies involving domestic incidents, mental health crises, violence, ASB, welfare risks.
- Conduct welfare checks, complete safeguarding assessments, and support vulnerable residents in crisis.
- Work with housing, social services, mental health services, and community safety partners to resolve issues.
- Investigate wide range of ASB issues including neighbour disputes, harassment, noise complaints, criminal damage, substance misuse and youth-related disorder.
- Carry out proactive patrols to improve neighbourhood safety, reduce crime, and manage disorder.
- Complete detailed reports, statements, and case files to maintain accuracy and compliance.
- Build community relationships through engagement, reassurance visits, and problem-solving initiatives.
- Manage large geographical areas alone, prioritising tasks effectively and confidently.
- Responded to emergency calls for immediate intervention and support.
- Upheld high ethical standards when dealing with sensitive information.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
Customer service manager
Insurance Sector
2018.11 - 2024.01
- Managed a frontline customer service team handling complex complaints, sensitive cases and vulnerable customers.
- Developed strong communication skills, including managing conflict and supporting distressed individuals.
- Investigated insurance claims by reviewing evidence, risk, and policy alignment.
- Trained new starters with structured sessions covering product knowledge and service skills.
- Monitored team performance, recorded gaps, and supported improvement plans with feedback.
- Maintained customer satisfaction by writing empathetic, clear, professional responses.
- Identified service inefficiencies and supported changes that strengthened team working.
- Led investigations, reviewed evidence and delivered fair, structured outcomes in line with police and regulation
Customer Service & Complaints Handler
Insurance Sector
2016.12 - 2018.11
- Delivered customer service across multiple insurance products at the front line.
- Resolved customer complaints using clear communication and practical problem-solving steps.
- Built rapport with customers and handled difficult conversations with confidence.
- Managed large call volumes to address client complaints promptly.
- Liaised with multiple departments to coordinate effective customer issue resolutions.
- Maintained high service standards while supporting customers in challenging situations.
- Investigated complaint details thoroughly to reach fair outcomes for both parties.
Education
A-Levels -
Denbigh school
Milton KeynesGCSEs -
Denbigh School
Milton KeynesSkills
- ASB investigation and neighbour disputes
- Safeguarding and vulnerability assessment
- Welfare checks and crisis response
- Community engagement and problem-solving
- Multi-agency collaboration
- Lone working and area management
- Customer service and complaint resolution
- Case management and record-keeping
- Risk assessment and decision-making
- IT systems and digital proficiency
Certification
- PIP1 Investigation qualified
- Police Officer Safety Training (OST)
- Emergency First Aid / CPR
- Safeguarding Adults & Children (Level 2/3)
- Mental Health Awareness
- Conflict Management & De-escalation
Timeline
Frontline Police Officer
Thames Valley Police
2024.02 - 2026.06
Customer service manager
Insurance Sector
2018.11 - 2024.01
Customer Service & Complaints Handler
Insurance Sector
2016.12 - 2018.11
A-Levels -
Denbigh school
GCSEs -
Denbigh School