Jess Jayamanne
MILTON KEYNES,Buckinghamshire
Summary
Methodical Police Officer enforcing laws according to UK policies, procedures and regulations. Proven investigative strengths with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence.
Forward-thinking Fraud Analyst with extensive experience in handling and processing fraud cases within financial Industry.
Dependable leader offers strong knowledge of logistics best practices. Eager to apply strong record of commitment to safety and quality. Skilled in managing competing priorities with superior scheduling and coordination skills.
I can work independently in busy working environment or as a part of a team and have been awarded Academic Excellence Scholarship from Brunel University due to outstanding academic results.
Overview
12
12
years of professional experience
Work History
Police officer
Metropolitan Police Service
London
07.2024 - Current
- Maintained public order by patrolling designated areas.
- Enhanced community safety with regular crime prevention initiatives.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Applied analytical skills to interpret complex information for crime solving.
- Prepared detailed case reports for use in court proceedings.
- Upheld high ethical standards when dealing with sensitive information.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Performed risk assessments prior to executing search warrants, ensured safety.
Fraud analyst
Metro Bank (TSYS Managed Services)
MILTON KEYNES
11.2021 - 07.2024
- Led fraud awareness workshops and webinars to assist teams in mastering commonly used tactics and signals of fraudulent transactions.
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Enforced compliance with financial regulations and reporting requirements to protect corporate interests.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Utilised fraud-detection models to flag and research fraudulent activity.
- Monitored accounts and transactions to detect fraudulent activities.
- Advised and trained junior staff on detecting and investigating fraudulence.
- Managing over 70/80 clients per day
Student advisor
The Open University
MILTON KEYNES
05.2021 - 10.2021
- Enhanced online advising resources for accessibility and user-friendliness.
- Coordinated new student orientation programs, providing smooth transition into academic life.
- Assessed students' academic progress to identify areas for improvement and tailor interventions.
- Responded promptly to student inquiries, guiding on academic policies, procedures and university resources.
- Managed 20/30 students per day.
Logistics manager
Mex logistics
Barnet
05.2020 - 05.2021
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Generated different reports for performance review and analysis.
- Consistently met company and department objectives within budget and time constraints.
- Monitored logistical expenses to keep operating costs low.
- Oversaw contract negotiations with external providers, securing transport for goods and equipment.
- Improved operational performance through tactical policy, process and procedure planning.
- Cut down staff turn over by more than 50%
Sales consultant
Travelex
Heathrow
07.2019 - 08.2020
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Increased revenue through upselling and consistent contract renewals.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Negotiated and closed sales to secure profitable deals and contracts.
- Increased sales by 10% by over achieving given sales targets.
Customer advisor
Tesco
Ruislip
07.2016 - 07.2019
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Recorded and processed customer data accurately.
- Proven reliability by having 100% attendance to work.
Fitness instructor
DASH Charity
Uxbridge
03.2013 - 03.2014
- Voluntarily worked at enterprise called 'Dash'. This organisation is health and fitness centre which revolves around teaching special need people to stay fit and healthy.
- Job to lead disabled people on their daily exercises; this developed leader and management skills. Also, it helped to become respectable team participant.
- Trained 30 people per session.
Education
Master of Science - International Business
Brunel University
Bachelor of Science - Business And Management
Brunel University
BTEC Level 3 Extended Diploma - Business Studies
Uxbridge College
GCSE - A-C Grades Including Maths, English And ICT
St Wilfrid's RC College
Skills
- Knowledge of local laws
- Fraud research and assessment
- Professional composure
- Integrity maintenance
- Use of police software
- Conflict Resolution
- Intelligence reports
- Interview techniques
- Teamwork
- Intelligence analysis
- Police National Database management
- Crime investigation
- Ethical judgement
- Leadership
- Evidence gathering
- Budget analysis
- Compliance testing knowledge
- Claims and disputes
- Customer service
- Telephone skills
- Methodical multitasker
- Problem solving
- Attention to detail
- Self-motivated
- Extremely organised
- Rapport and relationship building
Timeline
Police officer
Metropolitan Police Service
07.2024 - Current
Fraud analyst
Metro Bank (TSYS Managed Services)
11.2021 - 07.2024
Student advisor
The Open University
05.2021 - 10.2021
Logistics manager
Mex logistics
05.2020 - 05.2021
Sales consultant
Travelex
07.2019 - 08.2020
Customer advisor
Tesco
07.2016 - 07.2019
Fitness instructor
DASH Charity
03.2013 - 03.2014
Master of Science - International Business
Brunel University
Bachelor of Science - Business And Management
Brunel University
BTEC Level 3 Extended Diploma - Business Studies
Uxbridge College
GCSE - A-C Grades Including Maths, English And ICT
St Wilfrid's RC College
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