Zac Milburn
Stanley,Durham
Summary
Friendly and adaptable individual with excellent communication skills and strong ability to handle high-pressure environments, eager to bring a positive attitude and teamwork spirit to a vibrant team. Competent in multitasking and customer service, ensuring seamless dining experience.
Overview
6
6
years of professional experience
Work history
Bartender/Waiter
TGI Fridays
2020.06 - Current
- Communicate with team to process customer orders using in-house technology to assure fast and efficient service.
- Prepare cocktails, draughts, and mixed drinks to meet customer tastes.
- Promoting bar specials and menu items, to improve the customer experience.
- Address customer complaints and resolve issues effectively.
- Support new team members in understanding restaurant processes.
- Adhere to all food and beverage regulations.
- Assure bar and restaurant area is clean and stocked.
Front of House
The Woodmans Arms
Whickham
2019.09 - 2020.06
- Maintained clean and organised front of house area to welcome customers.
- Managed allocated restaurant area to assure high level of customer satisfaction.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Processing of customer payments, assuring accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
BA (Hons) - Business and Management
University of Sunderland
Sunderland 2023.09 -
BTEC - Business
Durham Sixth Form Centre
2019.09 - 2020.06
BTEC - Applied Law
Durham Sixth Form Centre
2019.09 - 2020.06
Functional Skills - Mathematics
Derwentside College
2021.09 - 2021.12
GCSEs - English Literature
St Bede's Catholic Comprehensive School and Sixth Form
2019.06 - 2019.06
GCSEs - English Language
St Bede's Catholic Comprehensive School and Sixth Form
2019.06 - 2019.06
GCSEs - History
St Bede's Catholic Comprehensive School and Six Form College
2019.06 - 2019.06
BTEC Level 2 - Business
St Bede's Catholic Comprehensive School and Six Form College
2019.06 - 2019.06
BTEC Level 2 - Sport
St Bede's Catholic Comprehensive School and Sixth Form Colle
2019.06 - 2019.06
NCFE Level 2 - Food and Cookery
St Bede's Catholic Comprehensive School and Sixth Form Colle
2019.06 - 2019.06
Skills
- Multitasking efficiency
- Complaint handling competence
- Electronic ordering systems use
- Communicating with kitchen staff
- Customer relations
- Promotion development
Timeline
BA (Hons) - Business and Management
University of Sunderland
2023.09 -
Functional Skills - Mathematics
Derwentside College
2021.09 - 2021.12
Bartender/Waiter
TGI Fridays
2020.06 - Current
Front of House
The Woodmans Arms
2019.09 - 2020.06
BTEC - Business
Durham Sixth Form Centre
2019.09 - 2020.06
BTEC - Applied Law
Durham Sixth Form Centre
2019.09 - 2020.06
GCSEs - English Literature
St Bede's Catholic Comprehensive School and Sixth Form
2019.06 - 2019.06
GCSEs - English Language
St Bede's Catholic Comprehensive School and Sixth Form
2019.06 - 2019.06
GCSEs - History
St Bede's Catholic Comprehensive School and Six Form College
2019.06 - 2019.06
BTEC Level 2 - Business
St Bede's Catholic Comprehensive School and Six Form College
2019.06 - 2019.06
BTEC Level 2 - Sport
St Bede's Catholic Comprehensive School and Sixth Form Colle
2019.06 - 2019.06
NCFE Level 2 - Food and Cookery
St Bede's Catholic Comprehensive School and Sixth Form Colle
2019.06 - 2019.06