Paul Tinodaishe Mwanza
Swanage,Dorset
Summary
Experienced professional with focus on multi-skilled operations across various industries. Capable of optimising production processes and ensuring seamless workflow by leveraging diverse technical skills. Committed to maintaining high standards of safety and quality in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Bartender waiter
THE GREYHOUND INN
Corfe Castle, DORSET
04.2024 - Current
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Kept customers satisfied with timely service delivery.
- Built rapport with patrons for improved customer experience.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Delivered exceptional customer service resulting in repeat business.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Provided menu suggestions based on knowledge of popular items.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Enhanced customer experience by suggesting food pairings with beverages.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Polished glasses and cutlery to pristine standards.
- Verified completed orders and served guests at tables.
- Checked customer IDs to confirm age before selling age-restricted products.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Kept tables clear of used crockery, glassware and cutlery.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Prepared tables for guests and reset tables between customers.
- Greeted customers, presented menus and shared information about available special items.
- Stayed up to date on menu changes to accurately answer customer queries.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Advised on food and drink choices based on customer preferences.
- Advised customers on wine and beverage pairings with selected food items.
- Increased order value by upselling sides, drinks and desserts.
Healthcare support worker
RUVHENEKO OLD PEOPLE'S HOME
RUSAPE, ZIMBABWE
08.2023 - 01.2024
- Assisted in patient care, improved comfort and well-being.
- Delivered high-quality patient service by maintaining cleanliness and best ambiance
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Submitted reports to manager regarding status of client.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Accompanied client to medical appointments, grocery and errands.
Automotive Sales Consultant
RUNVILLE MOTORS
HARARE, ZIMBABWE
01.2021 - 01.2024
- Listening to the requirements and needs of clients, showcasing different vehicles, making recommendations and ultimately closing new sales
- Welcoming customers, listening to their requirements, answering all queries with detailed information and making recommendations
- Maintaining an in-depth understanding of the company's products or services to advise and make suitable recommendations to customers
- Assisting with the setting up of showrooms and forecourts, including promotional displays
- Taking customers for test drives and showing them a vehicle's features
- Negotiating the best possible selling price and offering loans and other finance options
- Informing customers of available accessories, warranties and after-sale services
Warehouse assistant
YELLOW JACKET PVT LTD
HARARE, ZIMBABWE
01.2020 - 12.2020
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Picked, packed and dispatched consignments for timely deliveries.
- Assured accurate inventory with regular stock checks.
- Loaded and unloaded goods to prevent damage.
- Sorted incoming products for efficient storage and distribution.
- Utilised strong physical stamina for heavy lifting tasks.
- Ensured picking documentation was completed correctly, maintaining accurate records.
Education
Ordinary Level Certificate - ORDINARY LEVEL
ST MICHEALS HIGH SCHOOL
ZIMBABWENURSE AIDE CERTIFICATE - NURSE AIDE
ST JOHNS AMBULANCE ASSOCIATION
ZIMBABWE 11.2021 - 02.2022
Skills
- Safe patient handling
- Excellent Communication
- Medication administration
- Extremely Organized & efficient
- Time management skills
- Personal hygiene assistance
- Patient safeguarding
- Meal preparation
- Basic housekeeping
- Patient-centred care
- Errands assistance
- Residential care
- Assisted feeding
- Emotional intelligence
- Bar equipment maintenance
- Multitasking efficiency
- Service etiquette
- Sales-Driven mindset
- Complaint resolution
- Wine up selling
- Drinks service
- Food safety compliance
- Customer interactions
- Effective listening
- Friendly, polite and attentive
- Safe food handling
Certification
- Certificate in Caregiving
- Ordinary Level Certificate
Accomplishments
- Assisted residents in every step of testing and screening and provided them with relevant education, which increased positive feedback by 50%.
- Accurately observed residents health and got to know more about safe patient handling through spending more time with patients.
- increased sales by 10%
- Ensured a clean working environment for customers as well as other employees
Affiliations
- Reading motivational stories, enthusiast in health and fitness,walking ,gardening
Languages
English
Advanced
References
References available upon request.
Timeline
Bartender waiter
THE GREYHOUND INN
04.2024 - Current
Healthcare support worker
RUVHENEKO OLD PEOPLE'S HOME
08.2023 - 01.2024
NURSE AIDE CERTIFICATE - NURSE AIDE
ST JOHNS AMBULANCE ASSOCIATION
11.2021 - 02.2022
Automotive Sales Consultant
RUNVILLE MOTORS
01.2021 - 01.2024
Warehouse assistant
YELLOW JACKET PVT LTD
01.2020 - 12.2020
Ordinary Level Certificate - ORDINARY LEVEL
ST MICHEALS HIGH SCHOOL
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