Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
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Zac Cattle

Wareham,Dorset

Summary

Enthusiastic Hospitality Professional experienced in delivering exceptional customer service in fast-paced environments. Managed guest relations and addressed queries, fostering a welcoming atmosphere through effective collaboration with team members. Maintained organisation and cleanliness while demonstrating initiative in meeting customer needs.

Overview

4
4
years of professional experience

Work History

Hospitality Team Member

The Bankes Arms
Corfe Castle
05.2023 - Current
  • Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
  • Fostered positive working environment, enhancing teamwork and communication among staff.
  • Resolved customer complaints professionally, transforming negative experiences into positive outcomes.
  • Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
  • Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
  • Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
  • Delivered service by adapting to needs, using initiative, and effectively communicating with diverse guests.

Shop Assistant

Court Hill Stores
Swanage
05.2024 - 05.2025
  • Kept shelves neat, clean and organised through visual merchandising.
  • Assisted customers in locating products, offering recommendations based on specific needs.
  • Replenished items and organised displays to keep stock looking professional.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Processed and loaded deliveries and backstock onto store shelves.
  • Assisted customers with wide selection of products and services.
  • Monitored expiry dates of products, removing out-of-date items to uphold health standards.
  • Demonstrated flexibility by covering various shifts, including weekends and holidays.

Kitchen Porter

The Kings Arms
Langton Matravers
02.2022 - 02.2023
  • Operated commercial dishwashers efficiently, guaranteeing all crockery and cutlery were sanitised and ready for use.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Washed and put away cookware, utensils and dishes.
  • Removed rubbish and recycling regularly to keep workspaces neat and clean.
  • Disposed of kitchen waste and recycling appropriately.
  • Handled cleaning chemicals in line with safe use guidance.
  • Handled glassware and fragile items with exceptional care to prevent damages and breakages.
  • Maintained a positive attitude under pressure, contributing to a harmonious kitchen environment.

Education

GCSEs - Hospitality Team Member Apprenticeship

The Bankes Arms
Corfe Castle, DOR
2024 - Current

Skills

  • Hospitality services
  • Customer service
  • Food hygiene
  • Cash handling
  • Visual merchandising
  • Stock rotation
  • Cleanliness standards
  • Time management
  • Multitasking
  • Team collaboration
  • Conflict resolution
  • Stress resilience
  • Patience under pressure
  • Communication excellence
  • Effective listening
  • Friendly demeanour
  • Hospitality etiquette
  • Hospitality and events experience

Interests

  • I am hugely into my music, providing in depth knowledge on various events and bands etc to provide an interesting and factual conversation with others
  • I play the drums and am willing to provide lessons for anyone interested

Accomplishments

  • Coordinated many special public and private events.
  • I have completed food allergen and awareness courses

Timeline

Shop Assistant

Court Hill Stores
05.2024 - 05.2025

Hospitality Team Member

The Bankes Arms
05.2023 - Current

Kitchen Porter

The Kings Arms
02.2022 - 02.2023

GCSEs - Hospitality Team Member Apprenticeship

The Bankes Arms
2024 - Current
Zac Cattle