- I am hugely into my music, providing in depth knowledge on various events and bands etc to provide an interesting and factual conversation with others
- I play the drums and am willing to provide lessons for anyone interested
Zac Cattle
Wareham,Dorset
Summary
Enthusiastic Hospitality Professional experienced in delivering exceptional customer service in fast-paced environments. Managed guest relations and addressed queries, fostering a welcoming atmosphere through effective collaboration with team members. Maintained organisation and cleanliness while demonstrating initiative in meeting customer needs.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member
The Bankes Arms
Corfe Castle
05.2023 - Current
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
- Fostered positive working environment, enhancing teamwork and communication among staff.
- Resolved customer complaints professionally, transforming negative experiences into positive outcomes.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Delivered service by adapting to needs, using initiative, and effectively communicating with diverse guests.
Shop Assistant
Court Hill Stores
Swanage
05.2024 - 05.2025
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed and loaded deliveries and backstock onto store shelves.
- Assisted customers with wide selection of products and services.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Demonstrated flexibility by covering various shifts, including weekends and holidays.
Kitchen Porter
The Kings Arms
Langton Matravers
02.2022 - 02.2023
- Operated commercial dishwashers efficiently, guaranteeing all crockery and cutlery were sanitised and ready for use.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Washed and put away cookware, utensils and dishes.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Disposed of kitchen waste and recycling appropriately.
- Handled cleaning chemicals in line with safe use guidance.
- Handled glassware and fragile items with exceptional care to prevent damages and breakages.
- Maintained a positive attitude under pressure, contributing to a harmonious kitchen environment.
Education
GCSEs - Hospitality Team Member Apprenticeship
The Bankes Arms
Corfe Castle, DOR 2024 - Current
Skills
- Hospitality services
- Customer service
- Food hygiene
- Cash handling
- Visual merchandising
- Stock rotation
- Cleanliness standards
- Time management
- Multitasking
- Team collaboration
- Conflict resolution
- Stress resilience
- Patience under pressure
- Communication excellence
- Effective listening
- Friendly demeanour
- Hospitality etiquette
- Hospitality and events experience
Interests
Accomplishments
- Coordinated many special public and private events.
- I have completed food allergen and awareness courses
Timeline
Shop Assistant
Court Hill Stores
05.2024 - 05.2025
Hospitality Team Member
The Bankes Arms
05.2023 - Current
Kitchen Porter
The Kings Arms
02.2022 - 02.2023
GCSEs - Hospitality Team Member Apprenticeship
The Bankes Arms
2024 - Current