Daniel Chapman
Liverpool,Merseyside
Summary
I am a 20-year-old motivated, organised, and hardworking person. I enjoy being in a team environment as well as being capable of working on my own, I also like to help others when struggling. I have gained much experience from working in the past three years, learning professionalism, how to deal with customers and employees in the right respectful manner and working in a team. My busy jobs in the past have allowed me the experience how to deal with busy situations and given me the confidence to stay calm when in those. At 18 I was moved into a senior leadership role as a shift manager managing over 40 team members. After leaving for university I worked in different hospitality/ bar jobs which then gave me the opportunity to complete a VIP hospitality course. This course has given me the knowledge and confidence to excel in that area.
Overview
4
4
years of professional experience
Work History
Hospitality team member
Liverpool Football Club
Liverpool, merseyside
01.2024 - Current
- Processed and provided clear, accurate receipts for guest payments.
- Supported executive leadership and office staff by managing operational workflow.
- Created a warm, friendly atmosphere through positive guest interactions.
- Delivered exceptional customer service to ensure guest satisfaction, consistently receiving positive feedback and exceeding expectations."
VIP Hospitality
Arc Recruitment
Liverpool , Merseyside
01.2024 - Current
- During this role, I took a VIP hospitality course, which gave me the knowledge and confidence to cater to these VIP clients who pay more and therefore are ensured a high level of satisfaction.
- This agency gave me different opportunities to work for different clients, some include (Chester Racecourse, Aintree Racecourse and Everton FC
- Maintained control of large parties at all times.
- Responded to unforeseen circumstances during events, quickly thinking on feet and implementing practical solutions.
- Welcomed and greeted many guests, catering to their every need.
- Led the F&B team to champion customer service and consistently elevate food presentation standards.
Shift Manager
Roadchef McDonald's
Taunton, Somerset
01.2020 - 08.2023
- Worked as a shift manager for the last year at Roadchef McDonald's
- Managed people older and a similar age to me
- Showed leadership and people skills.
- Kept employees operating productively to meet business and customer needs.
- Established and maintained an organised working environment for a team of 40
- Led by example and demonstrated company best practices.
Bar Staff
Cricket Ground
Taunton
05.2023 - 08.2023
- Worked in a bar for 1 year during my gap year at a busy cricket ground, dealing with many customers at a time.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Promoted and upsold signature drink items, helping to improve bar sales.
Bartender
Rio Bar
Ibiza
08.2023 - 09.2023
- Learned how to deal with customers from different backgrounds and different languages.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Living and working in a new country requires a high level of adaptability to new environments, cultures, languages, and work practices.
Crew Member
Roadchef McDonald's
- Worked in Roadchef McDonald’s for th past two years learning about dealing with customers and how to do well in incredibly busy and intense atmospheres.
Assistant Coach
Taunton District Schools
Taunton
- Assisted coaching at Taunton district schools football summer camps to help develop younger footballers’ skills
- Learned leadership and communication skills.
Education
Bachelor of Arts - Business
Liverpool John Moores University
Liverpool 09/2023 -
Extended Dimplma In Sporting Excellence -
Hartpury College
Hartpury 09/2021 - 05/2023
Skills
- Hospitality services
- VIP hospitality trained
- Front-of-house operations
- Bar experience
- Time management
- Communication skills
- Engaging leadership style
- Customer-focused
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Passion
My biggest passion in life is sport in particular football. I enjoy trying to stay healthy and keeping fit by going to the gym which also supports my football. One of my biggest achievements is representing Torquay United FC first team against Tiverton Town in the St Luke’s cup.
Personal Information
Date of birth: 11/28/2003
Timeline
Hospitality team member
Liverpool Football Club
01.2024 - Current
VIP Hospitality
Arc Recruitment
01.2024 - Current
Bartender
Rio Bar
08.2023 - 09.2023
Bar Staff
Cricket Ground
05.2023 - 08.2023
Shift Manager
Roadchef McDonald's
01.2020 - 08.2023
Crew Member
Roadchef McDonald's
Assistant Coach
Taunton District Schools
Bachelor of Arts - Business
Liverpool John Moores University
09/2023 -
Extended Dimplma In Sporting Excellence -
Hartpury College
09/2021 - 05/2023
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