Jane Lewis
Wanstead,London
Summary
Driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking. Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
Work history
Hospitality team member
Holiday inn
Silvertown , London
2016.01 - 2020.07
- Created warm, friendly atmosphere through positive guest interactions.
- Delivered first-class customer service for memorable guest experiences.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Greeted and checked-in guests promptly and professionally.
- Led team to deliver outstanding hospitality operations.
- Collaborated with hospitality teams to maintain faultless guest care across departments.
- Drove hospitality standards by proactively anticipating potential guests' needs and taking appropriate action.
- Coordinated service with front-of-house and hospitality teams for seamless client care.
- Maintained detailed, thorough diary management to ensure smooth-running events alongside day-to-day hospitality offerings.
- Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
Receptionist
Kierbeck ltd
Silvertown , London
2001.09 - 2015.06
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Acted as first point of contact for wide range of personnel.
- Maintained reception area stock of important forms and brochures.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Signposted other services where appropriate using industry knowledge and contacts.
Education
GCSEs -
Cumberland School
Plaistow Skills
- Payment Processing
- Multitasking
- Table clearing
- COSHH
- Hot and cold food preparation
- Hospitality and events experience
- Catering equipment knowledge
- Coffee and tea brewing
- Front-of-house operations
- Food and wine pairing
- Administration
- Guest services
- Reservations systems
- Administrative skills
- Hospitality services
Timeline
Hospitality team member
Holiday inn
2016.01 - 2020.07
Receptionist
Kierbeck ltd
2001.09 - 2015.06
GCSEs -
Cumberland School