Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Yue-Yin Li

Edgbaston,Birmingham

Summary

Personable and driven individual with strong communication skills and knack for problem-solving, demonstrating proficiency in handling transactions and providing exceptional customer service. Possesses ability to maintain composure in high-pressure situations while ensuring customer satisfaction. Dedicated to creating positive and welcoming environment, aiming to enhance customer experiences and streamline service processes.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Customer service cashier

Ruby Chinese Takeaway
Chesterfield, Derbyshire
2022.05 - 2024.09
  • Ensured customer satisfaction by providing efficient and friendly service.
  • Gave change correctly to avoid any monetary disputes.
  • Contributed to store cleanliness, promoting healthy environment.
  • Enhanced customer experience with positive attitude and patience.
  • Maintained clean work area to ensure safety and organisation.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Handled cash transactions accurately for reduced financial errors.
  • Managed cash register for accurate transactions.
  • Assisted customers with menu choices.
  • Completed opening and closing procedures each day.

Education

A-Levels - Geography

St Mary's Catholic High School, A Catholic Voluntary Academy
Chesterfield
2022.09 - 2024.06

A-Levels - computer science

St Mary's Catholic High School, A Catholic Voluntary
Chesterfield
2022.09 - 2024.06

A-Levels - maths

St Mary's Catholic High School, A Catholic Voluntary
Chesterfield
2022.09 - 2024.06

Skills

  • Customer service
  • Accurate money counting
  • Order taking
  • Customer greeting
  • Numerical accuracy
  • Complaint handling

Languages

Chinese (Mandarin)
Advanced

Timeline

A-Levels - Geography

St Mary's Catholic High School, A Catholic Voluntary Academy
2022.09 - 2024.06

A-Levels - computer science

St Mary's Catholic High School, A Catholic Voluntary
2022.09 - 2024.06

A-Levels - maths

St Mary's Catholic High School, A Catholic Voluntary
2022.09 - 2024.06

Customer service cashier

Ruby Chinese Takeaway
2022.05 - 2024.09
Yue-Yin Li