Yue-Yin Li
Edgbaston,Birmingham
Summary
Personable and driven individual with strong communication skills and knack for problem-solving, demonstrating proficiency in handling transactions and providing exceptional customer service. Possesses ability to maintain composure in high-pressure situations while ensuring customer satisfaction. Dedicated to creating positive and welcoming environment, aiming to enhance customer experiences and streamline service processes.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer service cashier
Ruby Chinese Takeaway
Chesterfield, Derbyshire
05.2022 - 09.2024
- Ensured customer satisfaction by providing efficient and friendly service.
- Gave change correctly to avoid any monetary disputes.
- Contributed to store cleanliness, promoting healthy environment.
- Enhanced customer experience with positive attitude and patience.
- Maintained clean work area to ensure safety and organisation.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Resolved customer complaints professionally leading to higher retention rates.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled cash transactions accurately for reduced financial errors.
- Managed cash register for accurate transactions.
- Assisted customers with menu choices.
- Completed opening and closing procedures each day.
Education
A-Levels - Geography
St Mary's Catholic High School, A Catholic Voluntary Academy
Chesterfield 09.2022 - 06.2024
A-Levels - computer science
St Mary's Catholic High School, A Catholic Voluntary
Chesterfield 09.2022 - 06.2024
A-Levels - maths
St Mary's Catholic High School, A Catholic Voluntary
Chesterfield 09.2022 - 06.2024
Skills
- Customer service
- Accurate money counting
- Order taking
- Customer greeting
- Numerical accuracy
- Complaint handling
Languages
Chinese (Mandarin)
Advanced
Timeline
A-Levels - Geography
St Mary's Catholic High School, A Catholic Voluntary Academy
09.2022 - 06.2024
A-Levels - computer science
St Mary's Catholic High School, A Catholic Voluntary
09.2022 - 06.2024
A-Levels - maths
St Mary's Catholic High School, A Catholic Voluntary
09.2022 - 06.2024
Customer service cashier
Ruby Chinese Takeaway
05.2022 - 09.2024
Similar Profiles
Khloe Baker-ColemanKhloe Baker-Coleman
Part-time at Opunake Chinese TakeawayPart-time at Opunake Chinese Takeaway
MARTIN YIPMARTIN YIP
Counter Service assistant at New Tasty Cuisine Chinese TakeawayCounter Service assistant at New Tasty Cuisine Chinese Takeaway
Matthew RushMatthew Rush
Delivery Driver at dennis's chinese takeawayDelivery Driver at dennis's chinese takeaway