ANAND KUPPUSAMY HARIDOSS
CUSTOMER OPERATIONS
Edgbaston,BIRMINGHAM
Summary
As a business and management graduate with over four years of experience in financial services,have excelled in compliance, relationship management, and operational excellence. With 1.5 years in customer operations roles in the UK,having gained expertise in payments and financial services. Formerly a Payment Management Advisor, delivered impactful solutions in fast-paced environments, and am now thriving at Hastings Insurance Services Limited, enhancing client relationships and streamlining processes. Passionate about project management, seek to leverage skills and dedication to drive success in a forward-thinking organisation.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer operations representative
Hastings insurance services limited
Leicester, West Midlands
05.2024 - Current
- Handled phone, email with consistent customer service across multiple channels and First call resolutions.
- Processed high-value payments with meticulous accuracy more than 500000 pounds.
- Managed 20+ daily calls, taking orders and escalated cancellations.
- Upheld confidentiality protocols when dealing with sensitive customer data hence bolstering trust and reliability.
- Resolved complex issues for improved customer relations reaching 33% targets deadlines.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Payment management advisor
Capita
Birmingham, United Kingdom
02.2023 - 11.2023
- Clear and professional communication with debtors to discuss overdue payments and negotiate repayment plans
- Proven ability to negotiate payment terms, securing commitments for successful debt recovery
- In-depth knowledge of debt collection regulations, ensuring ethical practises and legal compliance
- Proficient in analysing financial information, credit reports, and payment histories to assess risk and devise effective collection strategies
- Maintaining positive and empathetic customer service orientation to build rapport with debtors and facilitate successful debt recovery
Junior consultant
Keybell solutions
Bengaluru, India
04.2021 - 01.2022
- Responsible for managing engagements that engage client firms into compliance with current regulatory requirements
- Elicit requirements by using interviews, document analysis, discovery workshops, business process descriptions, business analysis, tasks, and workflow analysis
- Communicated software enhancement recommendations to staff and clients
- Performed project coordination functions for training department.
Junior Associate
Keybell solutions
Bengaluru, India
08.2017 - 04.2021
- Performing risk analysis and due diligence on service provider qualifications
- Advised clients on ways to minimise negative effects of 2018 economic crisis
- Mentored five selected projects and entrepreneurs to shape their dreams into viable business proposals.
Education
Masters - Business and Management
Aston University
Birmingham 09.2022 - 09.2023
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
Chennai 09.2012 - 06.2016
Skills
- Business Development
- Project Management Skills
- Negotiation
- Understanding of GDPR compliance and FCA regulations
- Business communication
- CITRIX
- MS Office Suite
- KANA, synergy
- Invoicing and receipts
- Sales negotiating
- Customer retention strategies
- Order fulfillment
- CRM
Timeline
Customer operations representative
Hastings insurance services limited
05.2024 - Current
Payment management advisor
Capita
02.2023 - 11.2023
Masters - Business and Management
Aston University
09.2022 - 09.2023
Junior consultant
Keybell solutions
04.2021 - 01.2022
Junior Associate
Keybell solutions
08.2017 - 04.2021
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
09.2012 - 06.2016
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