Richard Ho
Burgess Hill,England
Summary
A reliable professional with a strong foundation in customer service, adept at handling complaints with patience and composure while maintaining a focus on client satisfaction. Skilled in fostering positive client relationships, contributing to business growth and customer retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier and Customer Liaison
Chi-Foo Chinese Takeaway
Burgess Hill, West Sussex
09.2022 - Current
- Demonstrated leadership and initiative during times of change and uncertainty as the business changed management.
- Achieved mastery in my role while recieving zero formal training from management. Self-taught employee.
- Managed high volumes of customers during peak hours while balancing hospitality and efficiency.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Experienced with assisting customers with enquiries about the business's products. Memorising important product information.
Stockroom Assistant (Volunteer)
British Heart Foundation
Burgess Hill, West Sussex
07.2023 - 07.2023
- Performed quality checks on stock, ensured high standards of sold products.
- Organised product displays in accordance with store floor plan and guidelines aswell as rotating old stock.
- Adhered to strict standards of cleanliness in storage areas, contributing to hygienic conditions.
- Provided excellent customer service whilst accepting new items from donors on demand.
- Assisted with the pricing, labelling of new stock.
Education
Camtec Extended Certificate - Business
Brighton Metropolitan College
Brighton, Brighton and Hove 09.2024 -
A-Levels - Biology, Psychology and Sociology
Brighton, Hove & Sussex Sixth Form College
Brighton, Brighton and Hove 09.2022 - 05.2024
Skills
- Customer service
- Leadership and initiative
- Patience and composure
- Complaint handling
- Proficient computer literacy
- Upselling
Affiliations
- Personal fitness
- Finance, stock and shares
- Reading
- Travel
Accomplishments
Awarded a Merit in my Biology practical endorsement.
Bronze award in Biology Olympiad.
Certification
Awarded a Daisy First Aid certificate
References
References available upon request.
Timeline
Camtec Extended Certificate - Business
Brighton Metropolitan College
09.2024 -
Stockroom Assistant (Volunteer)
British Heart Foundation
07.2023 - 07.2023
Cashier and Customer Liaison
Chi-Foo Chinese Takeaway
09.2022 - Current
A-Levels - Biology, Psychology and Sociology
Brighton, Hove & Sussex Sixth Form College
09.2022 - 05.2024
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