Shelley Cull
Southampton,hampshire
Summary
Customer-focused Front of House Team Member skilled in enhancing guest experiences through effective service and organisation. Ensures cleanliness and supports colleagues during peak hours, fostering a collaborative environment. Coordinates food and drink delivery while maintaining clear communication between kitchen and bar staff to uphold service efficiency.
Overview
33
33
years of professional experience
Work History
Front of House Team Member
Premier Inn Hotel
southampton
09.2019 - 06.2026
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
Bartender
Grosvenor Casinos
southampton
03.2007 - 08.2019
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Crew Member
P&O Ferries
05.1993 - 03.2007
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
Skills
- Point-of-sale operation
- Cash management
- High-volume service
- Customer service
- Menu knowledge
- Teamwork
- Flexibility
- Clear communication
- Customer engagement
- Service optimisation
- Conflict resolution
- Time management
- Team building
- Customer experience
Timeline
Front of House Team Member
Premier Inn Hotel
09.2019 - 06.2026
Bartender
Grosvenor Casinos
03.2007 - 08.2019
Crew Member
P&O Ferries
05.1993 - 03.2007