Yelena Cohen
Lindfield,West Sussex
Summary
Actively seeking work while preparing to become a counsellor after completing my studies. Currently working in care, with previous experience in hospitality whilst studying - used to fast-paced, people-focused environments and committed to enhancing client well-being through exceptional customer service and personalised care.
Overview
9
9
years of professional experience
Work history
Support Worker
Elysium healthcare
10.2022 - 04.2025
- Support worker for young adults with autism and mental health conditions.
- Full-time Team leader January to March 2023 then left to go travelling around Asia. Completed supervisions with staff team, managed the shift plan and daily tasks.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Prepared nutritious meals that met special dietary needs of clients.
- Key worker for one of the clients; organising doctor appointments, communicating with families, key worker reports, best of interest monthly meetings.
- Administered medication, completed medication count and medication audit.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Waitressing and Bar Staff
The Dolphin Canterbury
03.2022 - 06.2022
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained clean and organised dining area for customer comfort.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked identification of customers to ensure legal drinking age compliance.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Completed end-of-day cleanup to reset bar for next day.
Bar Staff
Hap solutions
08.2021 - 08.2021
- Temp work for Hap solutions at Dreamland Margate
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cleaner
121Cleaning Services
07.2021 - 08.2021
- Deep clean of student accommodation after tenants moved out.
Coffee Shop Assistant
Tates of Sussex Garden Centre
09.2016 - 02.2018
- Duties included manning the till, serving customers, using the coffee machine, waitressing (running food and taking orders), training new staff on the till system and stock taking.
Saturday Assistant
Hair Obsession
09.2016 - 02.2018
- For local hairdresser
- Welcomed walk-in customers, increased potential clientele base.
- Washed and conditioned clients' hair, enhanced their overall experience.
- Assisted senior hairdressers for efficient salon operations.
Education
Level 2 and 3 certificate - Counselling Skills
Counselling & Psychotherapy Central Awarding Body (CPTA)
09.2023 - 7 2024
Bachelor's of Science - Psychology
University of Kent at Canterbury
01.2019 - 1 2022
3 A-levels - Psychology B, Modern history B, Fine art B
Brighton and Hove Sixth Form College
09.2017 - 7 2019
9 GCSEs - Art A Additional science B, BTEC Dance D English literature 7, English language 7, German B, History B, Maths 5, Science C
Warden Park Academy
09.2012 - 7 2017
Skills
- Empathy for clients
- Dealing with vulnerable clients
- Personal care
- Advanced driving licence
- Medication Administration
- Hospitality and customer service
- Excellent interpersonal skills
Volunteering
Crisis Volunteer, Shout UK, 02/01/22, 04/30/23, Provided confidential, text-based mental health support to individuals in crisis, helping them move from a state of distress to a calmer, more stable mindset. Volunteered 2-3 hours each week throughout my final two years at university.
Accomplishments
Duke of Edinburgh Bronze Award
Employee of the month June 2024 at Elysium Healthcare
Timeline
Level 2 and 3 certificate - Counselling Skills
Counselling & Psychotherapy Central Awarding Body (CPTA)
09.2023 - 7 2024
Support Worker
Elysium healthcare
10.2022 - 04.2025
Waitressing and Bar Staff
The Dolphin Canterbury
03.2022 - 06.2022
Bar Staff
Hap solutions
08.2021 - 08.2021
Cleaner
121Cleaning Services
07.2021 - 08.2021
Bachelor's of Science - Psychology
University of Kent at Canterbury
01.2019 - 1 2022
3 A-levels - Psychology B, Modern history B, Fine art B
Brighton and Hove Sixth Form College
09.2017 - 7 2019
Coffee Shop Assistant
Tates of Sussex Garden Centre
09.2016 - 02.2018
Saturday Assistant
Hair Obsession
09.2016 - 02.2018
9 GCSEs - Art A Additional science B, BTEC Dance D English literature 7, English language 7, German B, History B, Maths 5, Science C
Warden Park Academy
09.2012 - 7 2017
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