Yaw Acheampong
London,4 Caspian Walk, Newham
Summary
Motivated professional with varied experience in customer-facing roles and operational support. Demonstrates strong initiative and teamwork to adapt to changing demands and deliver high-quality service. Eager to contribute to a supportive environment, leveraging strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
Postman
Royal Mail Group
London
01.2024 - Current
- Provided timely and accurate mail deliveries, ensuring customer satisfaction through exceptional service.
- Optimised delivery routes in collaboration with team members, enhancing overall delivery efficiency.
- Maintained accurate delivery records and adhered to Royal Mail's service standards.
- Trained new staff on safety protocols and operational best practices, fostering a culture of safety and compliance.
- Conducted risk assessments to maintain safety compliance during deliveries.
Station Manager
Veros Petroleum Ltd
01.2022 - 01.2023
- Trained and developed staff to meet organizational objectives, emphasising team leadership and communication skills.
- Implemented strategic initiatives to drive sales growth and enhance customer satisfaction.
- Ensured compliance with safety regulations and maintained operational excellence in all processes.
- Conducted thorough risk assessments and hazard identifications to foster a safe working environment.
- Maintained records and ensured compliance with legal regulations, aligning operations with industry standards.
Project Coordinator
Assemblies of God
01.2021 - 01.2023
- Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
- Managed stakeholder expectations through regular updates, reports, and presentations on project progress.
- Developed detailed project documentation, including scope of work, project schedules, and financial reports.
Station Manager
Strategic Energies Ltd
01.2021 - 01.2022
- Managed daily operations of the station, overseeing ticket sales, customer service, and train scheduling to maintain efficient service.
- Organised staff rosters, ensuring adequate coverage across all operational areas while managing workloads and supporting work-life balance.
- Resolved complex customer complaints by devising practical solutions that addressed concerns while maintaining company policy adherence.
- Prepared reports for senior management on station performance, highlighting achievements and identifying challenges for action.
Medical Records Assistant (NSP)
Catholic Clinic and Maternity
09.2019 - 08.2020
- Interviewed patients to collect and verify information for accurate system entry.
- Organised and updated patient files to enhance accessibility and streamline workflow.
- Assisted in developing policies and procedures for efficient record handling and storage.
- Collected statistics on discharges, waiting lists and admission numbers to verify accurate medical billing for health insurance audits.
Health and Safety Officer (Intern)
Memphis Metropolitan Ltd
10.2018 - 01.2019
- Conducted regular health and safety audits, identifying risks and implementing corrective measures to maintain a safe working environment.
- Monitored the use of personal protective equipment PPE, ensuring proper usage and maintenance for maximum protection.
- Prepared and submitted detailed reports on health and safety performance to senior management.
Organizer (Voluntary)
Virtual Content Plus
06.2017 - 05.2018
- Managed small and large scale events, including conferences and seminars, ensuring seamless execution and participant satisfaction.
- Oversaw on-site event operations, coordinating staff and promptly resolving issues to uphold service standards.
- Coordinated event invitations and streamlined participant registration processes for efficient attendee management.
Education
Certificate of Higher Education - Integrated Skills in English
Trinity College
London01-2026
NVQ Level 3 - Occupational Health and Safety (NEBOSH)
Ebecks Systems
Tarkwa, Ghana12-2018
Certificate of Higher Education - Managing Safely (IOSH)
Ebecks Systems
Tarkwa, Ghana01-2021
Certificate of Higher Education - Fire Safety Awareness (IOSH)
Ebecks Systems
Tarkwa, Ghana05-2018
Diploma of Higher Education - Health and Safety Management
Institute of Commercial Management, ICM-UK
Takoradi, Ghana01-2019
Skills
- Mail delivery
- Route optimization
- Delivery management
- Parcel tracking
- Risk assessment
- Customer service
- Team leadership
- Communication skills
Languages
Twi
English
Custom
Reading
Interests
- Singing
- Listening to music
- Watching movies
- Reading
Timeline
Postman
Royal Mail Group
01.2024 - Current
Station Manager
Veros Petroleum Ltd
01.2022 - 01.2023
Project Coordinator
Assemblies of God
01.2021 - 01.2023
Station Manager
Strategic Energies Ltd
01.2021 - 01.2022
Medical Records Assistant (NSP)
Catholic Clinic and Maternity
09.2019 - 08.2020
Health and Safety Officer (Intern)
Memphis Metropolitan Ltd
10.2018 - 01.2019
Organizer (Voluntary)
Virtual Content Plus
06.2017 - 05.2018
Certificate of Higher Education - Integrated Skills in English
Trinity College
NVQ Level 3 - Occupational Health and Safety (NEBOSH)
Ebecks Systems
Certificate of Higher Education - Managing Safely (IOSH)
Ebecks Systems
Certificate of Higher Education - Fire Safety Awareness (IOSH)
Ebecks Systems
Diploma of Higher Education - Health and Safety Management
Institute of Commercial Management, ICM-UK