Yam Wing Chan
Canterbury,Kent
Summary
Dynamic professional with a strong foundation in communication, analytical and critical thinking, and problem-solving skills. Demonstrates proficiency in strategic planning and quick adaptation to new technologies, including Office 365. Committed to leveraging these competencies to drive organisational success and innovation.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Front of House Team Member
Wagamama
Chelmsford, Essex
2023.01 - 2026.04
- Facilitated positive dining experiences by providing excellent customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Training of new staff in multiple sections
- Leading and guidance of newer staff in high pressure situations
Bartender
Gaitens Bars & Hotels
Chelmsford, Essex
2022.09 - 2025.12
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Provided excellent service to customers, resulting in repeat business.
Restaurant operations manager
Dragon Inn
Minster, Kent
2020.12 - 2022.09
- Maintained cleanliness standards, resulting in top hygiene ratings.
- Cross trained in front-of-house & back-of-house operations
Education
Bachelor of Science - Medical Science
Anglia Ruskin University
Chelmsford, Essex 2023.09 - 2025.05
GCSEs & A Levels -
Rainham Mark Grammar School
Rainham, Kent 2014.09 - 2021.07
Skills
- Communication
- Analytical & critical thinking
- Problem solving
- Quick to learn technology
- Strategic planning
- Knowledge of Office 365
Languages
Chinese (Cantonese)
Beginner
Personal Information
Relevant Experience & Volunteering
Lordswood Healthy Living Centre - GP volunteer - 02/2021 - 10/2021
- Patient Liaison: Provided compassionate support to patients, ensuring a smooth and efficient experience within a clinical setting.
- Administrative Support: Maintained patient confidentiality while assisting with the completion of sensitive medical forms.
- Operational Adherence: Followed clinical protocols and safety guidelines to ensure the orderly flow of the vaccination process.
Medway Maritime Hospital - Urology department shadowing - 12/2019 - 01/2020
- Observed clinical procedures and daily departmental operations, gaining firsthand insight into a patient-focused medical environment.
- Gained exposure to patient care protocols, including patient intake, charting, and maintaining patient confidentiality.
- Demonstrated professionalism and a strong willingness to learn within a specialized surgical and medical setting.
References
References available upon request.
Timeline
Bachelor of Science - Medical Science
Anglia Ruskin University
2023.09 - 2025.05
Front of House Team Member
Wagamama
2023.01 - 2026.04
Bartender
Gaitens Bars & Hotels
2022.09 - 2025.12
Restaurant operations manager
Dragon Inn
2020.12 - 2022.09
GCSEs & A Levels -
Rainham Mark Grammar School
2014.09 - 2021.07