Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Languages
Certification
References
Timeline
Generic
Wyeth Aficial

Wyeth Aficial

Croydon,England

Summary

  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
  • Attentive social work professional talented in client relationship management and care planning. Carries out basic tasks to promote independence and ADL management.
  • Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.
  • Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Support Worker

Frontier Support Services
Croydon, London
08.2023 - 04.2024
  • Performed set tasks according to individual patient care plans as assessed and delegated by support worker to ensure provision of cohesive, tailored care.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Observed patient condition and behavior closely, reporting changes or concerns promptly.
  • Adapted to service users' needs and requests to maintain personalized care.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Organized activities and exercises to promote physical and mental well-being.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Prioritized patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Prepared nutritionally balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Improved client's quality of living, engaging in fulfilling and meaningful activities to encourage community access.

Medical Laboratory Technician and Phlebotomist

Pink Med Medical and Laboratory Clinic
Laguna, Philippines
09.2022 - 03.2023
  • Specialist in Phlebotomy
  • Perform laboratory tests and operate lab equipments.
  • Prepare samples for analysis, use equipment to locate microorganisms, monitor tests and procedures.
  • Analyze the chemical content of fluids, match blood for
    transfusions, and test for drug levels in the blood.
  • Receiving, labelling and analyzing samples (blood, toxic, tissue
    etc.)
  • Prepare samples/specimens.
  • Interpret results based on findings. Use latest methodologies and best practices.
  • Adhere to correct procedures and policies.
  • Document all activities. Record all data and results in specified forms (paper and electronic) with accuracy and responsibility.
  • Maintain and track results Maintain equipment and assist in
    ordering laboratory supplies.
  • Organize and store all chemicals substances, fluids and
    compressed gases according to safety instructions.
  • Help with administrative tasks when needed.
  • Ensure that all safety guidelines are follow strictly at all times
    and maintain a clean and orderly environment.

Customer Service Representative

Door Dash TeleTech Philippines
Pasay City, Philippines
08.2022 - 03.2023
  • Answering inquiries and complaints via phone or chat/e-mail.
  • Assisting customers by responding to their questions.
  • Doing order cart adjustments and calling Merchants to confirm
    the orders, or process adding/removing orders.
  • Calling drivers that assigned to Customers regarding order status updates.
  • Handling complaints in a patient and effective manner.
  • Providing quick and easy access to Customer support when
    consumers have questions or problems with their orders,
    delivery or payment.
  • Providing delivery drivers with real-time support when there are
    delays in order fulfillment, traffic issues, vehicle problems or the
    driver cannot find the delivery location.
  • Giving the best solution based on details provided by
    Customers.
  • Providing excellent customer service 24/7

Senior Recruiter

PSG Global Solutions
Makati, Philippines
09.2021 - 03.2022
  • Responsible for monitoring staffing services for the organization
    and managing onboarding of new employees.
  • Exceptional Communicator and Great negotiator and assist in
    the hiring process. Good listening skills. Pleasant personality and
    driven to succeed.
  • Organized and have an eye for detail.
  • Preparing, organizing, and storing information in paper and
    digital form.
  • Dealing with queries on the phone and by email.
  • Scheduling patient appointments and keeping medical
    records.
  • Creating authorizations for new employee to process medical
    examination need for pre-employment requirements.
  • Calling clinics to confirmed services and cut off time for
    specific laboratory test request.

Customer Service Representative

Ford Motor Co.
Ortigas Avenue cor, EDSA, Quezon Ciity, Philippines
09.2019 - 03.2021
  • Helps and supports customers by providing helpful information,
    answering questions and responding to complaints.
  • Answering phone calls and emails
  • Walking customers through website application, basic
    troubleshooting, or setup processes.
  • Front line of support for clients and customers and help ensure that customers are satisfied with services.
  • Responsible of enrolling employees of Ford Motor Co. to their health insurance as well as their family and beneficiaries that
    they want to cover under their coverage.
  • Assisting active employees and Retirees regarding their health
    insurance coverage for medical reasons and their company
    benefits.

On Call PHLEBOTOMIST and Medical Lab Assistant

Heartwell Medical and Diagnostic Center Co.
Pedro Gil St, Ermita, Manila, Philippines
03.2018 - 06.2018
  • Specialist in phlebotomy.
  • Collecting of blood samples from patients by venipuncture or
    micro techniques.
  • Trained to draw blood from a patient for lab tests.
  • Expect to draw blood from babies, children, young adults, and
    elderly patients on a daily basis.

Freelancer

JCI Dagupan Philippines
Dagupan City, Philippines
09.2016 - 02.2017
  • Responsible for the marketing and promotion of events such as
    concerts, conferences, speeches, festivals, and sporting
    events.
  • Manages publicity and advertising.
  • Work with many different people in all parts of an event promotion project.
  • Raise awareness about gatherings such as music festivals and
    fairs.

Medical Laboratory Science Intern

Region 1 Medical Center- Department of Laboratory
Dagupan City, Philippines
05.2016 - 11.2016
  • Perform routine, stat diagnostic tests and complex lab tests on
    a variety of specimens in different laboratory areas.
  • Performed vitals, use of centrifuge, various lab tests and
    injections.
  • Test and study blood, urine, and other body fluids.
  • Rotational duties in different sections such as Clinical
    Chemistry, Hematology, Microbiology, Immunohematology
    (Blood Banking), Immunology and Serology, Urinalysis and
    other Body Fluids (Clinical Microscopy), Histopathology and
    Phlebotomist.
  • Skills and Training in conducting laboratory tests. These tests are
    use in detecting, diagnosing, preventing, and treating various
    diseases.

Education

Bachelor of Science - Medical Laboratory Science

University of Luzon
Philippines
06.2012 - 05.2016

Skills

  • Phlebotomy
  • Good writing skills to fill in care and support plans
  • Customer service standards
  • Ability to work well with others
  • Patience and the ability to remain calm in stressful situations
  • Sensitivity and understanding


Affiliations

  • Sketching
  • Photography
  • Singing
  • Dancing
  • Swimming
  • Working-out
  • Reading
  • Playing Badminton/Volleyball

Languages

English
Upper intermediate
Pilipino
Native

Certification

  • RENAL HEALTH AND DISEASE PREVENTION (certificate):
    Date: June 2015, in region 1 Medical Center Dagupan City, Philippines
  • PAMET Pangasinan’s Culminating Seminar (Certificate):
    Date: September 2015, at Star Plaza Hotel Dagupan City, Philippines
  • Phlebotomy Seminar and Workshop (Certificate):
    Date: April 2016, at Conference Hall of Dagupan City Water District,
    Philippines
  • PHLEBOTOMY SEMINAR (Certificate):
    Date: October 2016, in region 1 Medical Center Dagupan City,
    Philippines
  • Introduction to Caregiving (Certificate):

Date: July 2023, (NITESD) Fort Bonifacio, Taguig City

  • Performing Caring Skills (Certificate):

Date: July 2023, (NITESD) Fort Bonifacio, Taguig City

  • Care Certificate Course (Certificate):

Date: August 2023, Brighton Road South Croydon, London

  • EPILEPSY Awareness & Rescue Medication (Training):

Date: August 2023, The Business Xchange Hub, Croydon, London

  • Basic Life Support + AED (Training):

Date: December 2023, Brighton Road South Croydon, London

  • Moving and Handling (Certificate):

Date: February 2024, Brighton Road South Croydon, London

  • COSHH (Certificate):

Date: March 2023, Social Care TV Online Training

  • CONFIDENTIALITY (Certificate):

Date: March 2023, Social Care TV Online Training

  • DIABETES (Certificate):

Date: March 2023, Social Care TV Online Training

  • DEPRIVATION OF LIBERTY SAFEGUARDS (Certificate):

Date: March 2023, Social Care TV Online Training

  • COVID-19 (Certificate)

Date: March 2023, Social Care TV Online Training

  • DIVERSITY, EQUALITY AND INCLUSION (Certificate):

Date: March 2023, Social Care TV Online Training

  • EPILEPSY (Certificate):

Date: March 2023, Social Care TV Online Training

  • FIRE TRAINING (Certificate):

Date: March 2023, Social Care TV Online Training

  • FIRST AID AWARENESS (Certificate):

Date: March 2023, Social Care TV Online Training

  • FOOD HYGIENE (Certificate):

Date: March 2023, Social Care TV Online Training

  • HAND HYGIENE TRAINING (Certificate):

Date: March 2023, Social Care TV Online Training

  • HEALTH AND SAFETY (Certificate):

Date: March 2023, Social Care TV Online Training

  • INFECTION CONTROL (Certificate):

Date: March 2023, Social Care TV Online Training

  • MANAGING BEHAVIORS WHICH CHALLENGE (Certificate):

Date: March 2023, Social Care TV Online Training

  • MOVING AND HANDLING ASSESSMENT (Certificate):

Date: March 2023, Social Care TV Online Training

  • MENTAL CAPACITY (Certificate):

Date: March 2023, Social Care TV Online Training

  • SAFEGUARDING OF VULNERABLE ADULTS (Certificate):

Date: March 2023, Social Care TV Online Training

  • SAFE ADMINISTRATION OF MEDICINES (Certificate):

Date: March 2023, Social Care TV Online Training

References

References available upon request.

Timeline

Support Worker

Frontier Support Services
08.2023 - 04.2024

Medical Laboratory Technician and Phlebotomist

Pink Med Medical and Laboratory Clinic
09.2022 - 03.2023

Customer Service Representative

Door Dash TeleTech Philippines
08.2022 - 03.2023

Senior Recruiter

PSG Global Solutions
09.2021 - 03.2022

Customer Service Representative

Ford Motor Co.
09.2019 - 03.2021

On Call PHLEBOTOMIST and Medical Lab Assistant

Heartwell Medical and Diagnostic Center Co.
03.2018 - 06.2018

Freelancer

JCI Dagupan Philippines
09.2016 - 02.2017

Medical Laboratory Science Intern

Region 1 Medical Center- Department of Laboratory
05.2016 - 11.2016

Bachelor of Science - Medical Laboratory Science

University of Luzon
06.2012 - 05.2016
Wyeth Aficial