Ikedinachi Nwakanma
United Kingdom,United Kingdom
Summary
Professional with extensive experience in personal care assistance and medication administration, recognized for delivering compassionate and empathetic service. Demonstrated success in customer service and sales management, utilizing strong communication and attention to detail. Proficient in phlebotomy, hygiene practices, and infection control, ensuring high standards of patient care and safety. Committed to continuous improvement in healthcare management and enhancing patient outcomes through effective teamwork and organizational skills.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Support Worker
Ivolve Care and Support
Birmingham
04.2023 - 12.2025
- Facilitated personal care activities, including washing, dressing, and consistently promoting personal health and hygiene.
- Utilised exceptional communication and interpersonal skills to effectively engage and interact with individuals in need.
- Monitored and documented client behaviours, improvements, and activities to contribute to the development of standard care plans.
- Administered medication to clients punctually and effectively.
- Empowered clients to live independently by providing necessary support.
Warehouse Operative
Roman Original
Birmingham
10.2022 - 12.2023
- Executed order picking from storage area using hand-held scanner to optimise packing efficiency.
- Maintained accurate stock records to ensure inventory transparency.
- Organised items systematically onto racks and shelves, maximising storage efficiency.
- Adhered rigorously to health and safety regulations, enhancing workplace safety.
Sole Proprietor
Ikelet & Sons Enterprises
Owerri
04.2021 - 09.2022
- Resolved customer complaints promptly to deliver exceptional shopping experiences.
- Provided comprehensive information on pricing and product availability to enhance customer satisfaction.
- Established clear sales goals, achieving target rates to boost client retention by 60%.
- Optimised sales performance through strategic utilisation of marketing channels.
Sales Assistant
Samson & Chimoibi Enterprises
Owerri
08.2017 - 12.2020
- Provided customers with detailed information on pricing and product availability.
- Managed all client inquiries regarding products to ensure customer satisfaction.
- Ensured accurate stocking and arrangement of products on shelves.
- Processed and managed customer orders and service upgrades efficiently.
- Engaged with customers positively to ensure maximum satisfaction and loyalty.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Care Assistant for my father
Self-Employed
Owerri
03.2014 - 11.2016
- Provided compassionate end-of-life care and assistance to my father, who was diagnosed with a partial stroke until his passing.
- Supported my father with his personal care and hygiene needs.
- Ensured that his bed was properly maintained for comfort.
- Prepared healthy and nutritious meals to promote well-being.
- Administered prescribed medications punctually and accurately.
Football Career
Various Clubs
, Nigeria
08.2002 - 03.2014
- Participated in regular training sessions with the team, encompassing mock matches and skill drills.
- Contributed to the team's qualification for the Super Four in the Premier League during the 2007-2008 season (Rangers International Football Club).
- Assisted in securing a second-place finish in the Premier Division during the 2006-2007 Premier League Season (Nasarawa United Football Club). Achieved the status of highest goal scorer in 2004 and received a national call-up to represent my country in a four-nations tournament in Libya.
Education
GSCE, National Examinations Council - Equivalent to GSCE
Umuozu Secondary School
Mbano, Nigeria 09.1996 - 06.2002
Skills
- Medication administration
- Kindness
- Customer service
- Sales management
- Communication skills
- Empathy
- Attention to detail
- Compassion
- Organisational skills
- Active listening
- Teamwork
- Resilience
- Phlebotomy
- Hygiene
- Documentation
Certification
- Level 3 Diploma in Health and Adult Care, Lifetime Innovative Awarding
- Basic Phlebotomy, Lead Academy
- Advanced Competency In Phlebotomy, Lead Academy
- Care Certificate, Care Skills Academy
LANGUAGES
English
Fluent
Timeline
Support Worker
Ivolve Care and Support
04.2023 - 12.2025
Warehouse Operative
Roman Original
10.2022 - 12.2023
Sole Proprietor
Ikelet & Sons Enterprises
04.2021 - 09.2022
Sales Assistant
Samson & Chimoibi Enterprises
08.2017 - 12.2020
Care Assistant for my father
Self-Employed
03.2014 - 11.2016
Football Career
Various Clubs
08.2002 - 03.2014
GSCE, National Examinations Council - Equivalent to GSCE
Umuozu Secondary School
09.1996 - 06.2002