Wioletta Holman
Bletchley,Milton Keynes
Summary
Proactive and highly organized management professional with extensive experience in overseeing daily operations and maintaining high standards of safety and compliance. Demonstrated ability to support teams, resolve concerns, and foster a customer-focused environment. Strong communicator skilled in building trusted relationships to ensure operational efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Server
Hickory's
Milton Keynes
2025.05 - Current
- Provided excellent customer service in a fast-paced hospitality environment ensuring a welcoming atmosphere for guests.
- Assisted in managing orders with accuracy and efficiency while focusing on detail during busy service periods.
- Developed positive relationships with guests by handling requests, complaints, and dietary requirements calmly and professionally.
- Collaborated with kitchen and bar teams to facilitate smooth day-to-day operations and uphold high service standards.
- Exhibited strong communication, multitasking, and problem-solving skills in high-pressure environments.
Assistant Manager
Talbot Inn, Mitchell's and Butlers
Milton Keynes
2023.05 - 2025.05
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
- Fostered a positive work environment through effective leadership and team-building activities.
- Handled stock control duties diligently preventing overstocking or shortages.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Managed daily operations to ensure smooth running of the shop floor.
- Established clear budgets and cost controls strategies to meet objectives.
Assistant Manager
Prezzo Italian Restaurant
Buckingham
2021.01 - 2023.02
- Fostered a positive work environment through effective leadership and team-building activities.
- Provided support to the General Manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Designed and implemented training to further develop staff based on business goals.
- Organised financial and operational data to help with yearly budgeting and planning.
- Created a positive work environment, resulting in higher employee morale.
Shift Supervisor
Miller and Carter, Mitchell's and Butlers
Milton Keynes
2018.09 - 2022.01
- Enhanced team collaboration through effective communication techniques.
- Executed administrative duties with attention to detail; maintained precise records of shift activities and incidents.
- Oversaw cash register operations and transactions minimising occurrences of financial discrepancies.
- Supported weekly scheduling efforts to guarantee sufficient staffing levels at all times.
- Resolved customer complaints promptly, leading to enhanced customer relations.
Education
Forensic Psychology
University of Bedfordshire
Luton 2023.09 -
Diploma of Higher Education - Economics and Property Management
Higher School of Economics
Bialystok,Poland 2003.09 - 2006.06
Skills
Understanding human behaviour
Safeguarding vulnerable individuals
Strong organizational skills
Clear communication
Problem-solving mindset
Efficient under pressure
Food and beverage specialist
Multitasking efficiency
Languages
English
Advanced
Polish
Native
Volunteer Experience- Berrywood Mental Hospital, Northampton
- Supporting individuals within the ward ,providing emotional support if needed
- Building positive relationships through effective listening
- Developing strong interpersonal skills with individuals in need
Timeline
Server
Hickory's
2025.05 - Current
Forensic Psychology
University of Bedfordshire
2023.09 -
Assistant Manager
Talbot Inn, Mitchell's and Butlers
2023.05 - 2025.05
Assistant Manager
Prezzo Italian Restaurant
2021.01 - 2023.02
Shift Supervisor
Miller and Carter, Mitchell's and Butlers
2018.09 - 2022.01
Diploma of Higher Education - Economics and Property Management
Higher School of Economics
2003.09 - 2006.06