Klaudia Nowicka

- Stepped into a 1-year-long supervisory role for the team while the department was going through restructuring.

- Supported multiple departments: reception, housekeeping, food and beverage and maintenance during challenging periods.

- Met all the requirements set by the fast-changing environment, while staying enthusiastic and providing a high-quality service to guests.

- Stayed collected and calm during difficult situations and interactions.

- Made clients feel exceptionally welcome by conversing warmly and professionally answering questions to the best of my abilities.

- Built strong, trusting relationships by reliably handling requests and dealing with complaints.

- Trained and mentored new colleagues on policies and procedures.

- Learned how to navigate a high-demand job on my own, meeting targets of earnings.

- Became more disciplined, having to answer to myself only and being responsible for my own business.

- Handled financial tasks.

- Assisted team members with tasks and consistently met sales targets.

- Answered calls promptly and delivered faultless service, especially during the most challenging periods.

- Dealt professionally with issues and complaints, helping develop and implement successful resolutions.