Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Ruzna Aster

London

Summary

Professional with expertise in psychology and hospitality, specialising in customer experience enhancement. Demonstrated success in delivering exceptional service across food and professional sectors. Strong focus on building positive relationships and promoting mental well-being.

Overview

2026
2026
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Sous Chef

Imperial War Museums
London
2025.06 - 2026.02
  • Supported Head Chef in daily kitchen operations and team supervision.
  • Ensured food quality, consistency, and hygiene standards.
  • Trained and guided junior kitchen staff.
  • Managed inventory, ordering, and cost control.
  • Assisted in menu planning and execution of specials.
  • Took charge during Head Chef's absence
  • Streamlined kitchen processes by implementing effective time management strategies.
  • Collaborated closely with front-of-house team, ensuring seamless service delivery.

CPD street food chef

Compass Group
London, Greater London
2024.05 - 2026.02
  • Operating a street food van, managing a rotating menu every fortnight (4 in total)
  • Preparing and cooking food to high standards while maintaining quality and consistency.
  • Overseeing sales, stock control, and financial management, including operating the till system.
  • Managing and coordinating with other chefs, working closely with the Head Chef, Executive Chef, and Sous Chef.
  • Contributing to menu planning and development.
  • Participating in large-scale catering, including summer school programs serving a minimum of 2,000 students (ages 7-18) for lunch and dinner.
  • Maintaining an up-to-date allergen certification and ensure compliance with food safety regulations.
  • Support hospitality and event catering as required such as graduation, alumni fine dining dinners and other key events
  • Currently undergoing Sous Chef training to further develop culinary and leadership skills.

Samaritans listener

Samaritans
, Slough,Maidenhead and Windsor

Provide confidential emotional support and crisis listening to individuals in distress.
• Develop strong active listening, empathy, and problem-solving skills while adhering to safeguarding
and confidentiality standards.
• Collaborate with a team to maintain high-quality volunteer support services.

CDP Chef/ Sous Chef

Telefonica O2 UK/ Virgin media Uk
Slough
2023.04 - 2023.11
  • Food preparation and cooking Breakfast,Lunch and special Events
  • Inventory management
  • Running service alone for Breakfast and Lunch
  • Keeping organised and maintaining a clean work space.
  • Recording cook temperatures and daily safety log
  • Cooking meals from groups ranging from 15-250+ people
  • Working closely with the head chef to ensure smooth running of the kitchen.

Marketing manager

RG Social Media
London
2020.05 - 2021.05
  • Developed marketing strategies for effective brand positioning.
  • Directed content creation, boosting organic traffic on digital platforms.
  • Enhanced brand awareness by devising creative promotional activities.
  • Identified new customer segments and target audiences to expand reach.
  • Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.

Housekeeper

Housekeep
London
2020.02 - 2021.02
  • Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Maintained high hygiene standards for improved living conditions.
  • Fulfilled special requests from homeowners to meet individual preferences.
  • Interacted positively and professionally with residents, maintaining excellent service standards.

Community development consultant

Stephen Lawrence Trust
London
2018.05 - 2019.01

Working alongside Architecture firms such as KCA and Adam Khan.
Focusing on regeneration projects based in South Kilburn.

  • Enhanced community engagement by organising local forums and events.
  • Led a team of volunteers during community renovation projects, leading to improved facilities.
  • Empowered locals by initiating capacity-building workshops which enhanced their skill sets significantly.
  • Conducted regular community surveys to identify needs and preferences of residents.
  • Collaborated closely with town planners on urban design matters, contributing towards cohesive urban landscapes.

Personal assistant to the general manager

Brent Council
London
2018.06 - 2018.12
  • Shadowing the senior project manager while carrying out tasks such
    as going to stakeholder meetings, carrying out admin tasks, making phone calls when required.
  • Learned many core skills such as being more independent and taking initiative when needed.
  • Improved workplace organisation with proper file system maintenance.
  • Maintained confidential files for enhanced privacy and security.
  • Scheduled meetings, conferences and appointments.
  • Prioritised daily workloads to meet crucial deadlines.

Babysitter

Rokni Family
London
2017.01 - 2018.12
  • Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
  • Kept living spaces neat and clean to maintain a proper hygienic environment.
  • Ensured child safety during indoor and outdoor activities for peace of mind of parents.
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Maintained healthy eating habits by preparing nutritious meals and snacks.
  • Assisted children with homework, resulting in improvement in their academic performance.
  • Read stories and lead activities to help children build foundational learning skills.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.

Chef Assistant (Pastry and Larder)

Marriott Hotel Grosvenor Sq
London, Central London
2016.01 - 2017.06
  • Worked along many other chefs in a high pace environment
  • Focused on creating signature dishes for guest
  • Working as part of a production line for events catering over 500 guests a night
  • Ensured consistent adherence to company regulations in regards to health and hygiene

In House dining staff

Grosvenor House Hotel
London, Marriott-Central London
2016.01 - 2017.01
  • Handled hot and cold food
  • Delivered food to guests in an orderly manner
  • Setting up food carts completed with polished cutlery and condiments
  • Communicated with kitchen staff and team members effectively

NHS project Imperial college

NHS
London
2016.07 - 2016.10
  • Visited many major hospitals and had a deeper look into the roles within the NHS
  • Worked alongside Imperial College
  • Plan and pitch several presentations within small groups
  • Visiting different departments such as oncology, radiology and cardiology to better understand the roles making notes on how to improve patient experience
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.

United Nations representative

west London model united nations
london
2016.01 - 2016.06
  • Worked alongside the American school
  • Treated as members of the UN and where given a country to represent. (UAE)
  • Had to debate and talk over many major topics that affect the current world.
  • Drastically improved debating and public speaking skills.

Vital regeneration project

Farrell's Architecture firm
London
2015.01 - 2016.01
  • Collaborated with local secondary schools
  • Worked alongside Farrell's architecture to create sustainable ideas that could be implemented within the local area.
  • Had to pitch our ideas to architecture firms and local governing bodies which proved to be a success.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in site visits ensuring architectural compliance with blueprints.
  • Drafted detailed scale drawings, contributing to precision and accuracy in construction.
  • Collaborated with senior architects to create sustainable building designs.

Education

Bachelor of Science - Psychology

Brunel University
London
2019.01 - 2024.01

A-Levels - Psychology, Sociology, Politics

Barnet Southgate College
London
2017.09 - 2019.08

GCSE - All A-B

Westminster Academy
London
2012.01 - 2017.01

Skills

  • Menu costing
  • Special dietary requirements understanding
  • Making food cost calculations
  • Implementing seasonal menus
  • Quality control assurance
  • Health and Safety Compliance
  • Back of house admin
  • Quantitative research technique
  • Understanding human behaviour
  • Patient confidentiality observance
  • Cognitive behavioural understanding
  • Data collection and analysis

Certification

  • Chef Training, Hospitality & Catering Management and Food Hygiene Diploma Level 2 & 3
  • HAACP certificate
  • Health and safety at work
  • Food hygiene
  • Allergens certification June 2023 to Present

Timeline

Sous Chef

Imperial War Museums
2025.06 - 2026.02

CPD street food chef

Compass Group
2024.05 - 2026.02

CDP Chef/ Sous Chef

Telefonica O2 UK/ Virgin media Uk
2023.04 - 2023.11

Marketing manager

RG Social Media
2020.05 - 2021.05

Housekeeper

Housekeep
2020.02 - 2021.02

Bachelor of Science - Psychology

Brunel University
2019.01 - 2024.01

Personal assistant to the general manager

Brent Council
2018.06 - 2018.12

Community development consultant

Stephen Lawrence Trust
2018.05 - 2019.01

A-Levels - Psychology, Sociology, Politics

Barnet Southgate College
2017.09 - 2019.08

Babysitter

Rokni Family
2017.01 - 2018.12

NHS project Imperial college

NHS
2016.07 - 2016.10

United Nations representative

west London model united nations
2016.01 - 2016.06

Chef Assistant (Pastry and Larder)

Marriott Hotel Grosvenor Sq
2016.01 - 2017.06

In House dining staff

Grosvenor House Hotel
2016.01 - 2017.01

Vital regeneration project

Farrell's Architecture firm
2015.01 - 2016.01

GCSE - All A-B

Westminster Academy
2012.01 - 2017.01

Samaritans listener

Samaritans
Ruzna Aster