Claudia Flanagan
Liverpool,Merseyside
Overview
1
1
Certification
2
2
years of professional experience
Work history
Hospitality team member
Liverpool Football Club
Liverpool, Merseyside
2024.11 - Current
- Delivered efficient table service, resulting in repeat business.
- Assisted colleagues during peak hours for smooth operations.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Arranged special requests from customers promptly, creating positive impressions.
- Prepared tables swiftly, improving turnover rate.
Hospitality team member
The Jockey Club
Liverpool, Merseyside
2024.04 - Current
- Assisted colleagues during peak hours for smooth operations.
- Served meals professionally, enhancing overall dining experience.
- Promoted daily specials to increase sales revenue.
- Contributed to team targets by upselling menu items.
Skills
Organisational Excellence
Through my studies in Business, I developed strong organisational skills, learning to manage projects and deadlines effectively This experience has prepared me to handle case files and documentation with precision and efficiency
Research and Analytical Skills
My coursework in Psychology involved extensive research projects that required me to gather, analyse, and interpret data This experience has equipped me to conduct thorough research, ensuring that all information is relevant and accurate
Effective Communication
My English Language studies have enhanced my ability to articulate ideas clearly, both in writing and verbally I have experience crafting structured essays and reports, which translates directly to the clear and concise documentation required in a paralegal role
Understanding Human Behaviour
My Psychology background provides valuable insights into behaviours and needs
I developed skills in empathy and active listening, enabling me to build rapport with clients Understanding cognitive processes enhances my ability to anticipate client needs, ensuring tailored communication and support
Skills from job roles:
1 Strong Communication Skills: Ability to convey ideas clearly and engage effectively with team members and clients
2 Collaboration and Teamwork: Experience in working within diverse teams and fostering inclusive environments for open discussion
3 Analytical Thinking: Capability to analyse complex information and develop innovative solutions to challenges
4 Creativity and Innovation: Demonstrated ability to think creatively and propose original ideas that enhance project outcomes
5 Proactivity: Initiative in identifying opportunities for personal and professional growth, and actively seeking ways to contribute effectively
6 Accountability and Ownership: A strong sense of responsibility for tasks and projects, ensuring reliable results and quality support
7 Resilience and Positive Attitude: Ability to maintain optimism and constructive outlook when facing challenges, inspiring confidence in others
8 Adaptability: Willingness to embrace change and adjust to new situations in a dynamic work environment
9 Commitment to Continuous Learning: Enthusiasm for pursuing additional training and mentorship opportunities for personal development
10 Ethical Judgment and Integrity: Understanding the importance of ethical practices and demonstrating integrity in all professional interactions
Certification
Merchant Taylor Girls School 2012-2026
Liverpool Road
L23 0PQ - 0151 928 3308
Completed 3 A Levels: English Language, Business & Psychology
Predicted Grades August 2026 A A A
Mock results Jan 2026 A A A*
GCSE Results 2024
IGSE Maths - A (7)
English Language - A (7)
English Literature - A (7)
Drama - A** (9)
Physical Education - A* (8)
Business - A (7)
Spanish - A (7)
Physics - B (6)
Chemistry - B (6)
Biology - B (6)
Honours and Achievements
MTGS Harrison Scholarship' for academic excellence
MTGS Sports Scholarship for my outstanding contribution to sport over the past decade
Represented MTGS Team GB in a duathlon in Crystal Palace
Represented MTGS at Merchant Taylor Hall, London conference
Personal Statement
As a dedicated individual completing three A-levels at Merchant Taylor’s, I am enthusiastic about embarking on my professional journey. I am honored to have been awarded ‘The Harrison Scholarship’ for academic excellence, alongside a ‘Sports Scholarship’ recognising my contributions to athletics.
After my GCSE’s, I meticulously planned work experience to ensure it complemented my academic commitments without disruption. I successfully secured hands-on opportunities at prestigious firms such as Brabners, DWF, Hill Dickinson, PwC, and Weightmans, alongside participating in Deloitte’s Aspire program and was recognised by PWC as a Female Of The Future. Each of these experiences has been instrumental in shaping my career aspirations. Additionally, I also engaged in a rewarding 12-month mentorship with the esteemed Exchange Chambers, where I gained invaluable insights into the legal profession.
As Deputy Head Girl, I actively participated in numerous charitable events, an experience that has deepened my commitment to social responsibility. I aim to continue this dedication to philanthropy long after leaving school, recognising the importance of giving back to the community.
Representing my school at the distinguished Merchant Taylor’s Hall in London has been a profound privilege. Delivering a speech to an audience of over 250 guests about my journey was a transformative experience that significantly enhanced my confidence.
I am eager to contribute to a culture that values integrity and innovation, while learning from industry leaders. The exciting opportunities that lie ahead fill me with anticipation, and I am committed to making a meaningful impact in my future endeavors.
Experience
Through over 30 interactive online sessions and skill-building workshops, I developed essential personal and professional skills. These experiences emphasised the value of open communication and collaboration, allowing me to engage with diverse perspectives in a supportive environment. I gained the ability to articulate my thoughts clearly, work effectively in teams, and build meaningful professional relationships, all of which are vital in any team-oriented setting.
My work experience at prestigious firms provided me with an insider’s view into the dynamics of vibrant environments. I learned the importance of professionalism and adaptability, as I navigated various practices and workflows. This exposure not only deepened my understanding of the operational aspects of firms but also equipped me with skills that are applicable in any professional field.
Completing Deloitte’s Aspire program was another significant highlight, where I gained insights from the CEO about the inception and strategic direction of the organisation. This experience fostered my visionary thinking and reinforced the importance of setting and pursuing professional objectives, skills that are crucial in any career path.
Additionally, my 12-month mentorship program at esteemed Exchange Chambers instilled in me the belief that with dedication and hard work, anything is possible. This experience enhanced my resilience and guided my understanding of mentorship, which is beneficial in fostering growth in both personal and professional contexts.
Moreover, my time spent working weekends for Liverpool and Everton football clubs as well as The Jockey Club helped me develop strong customer service skills. I learned the importance of a customer-centric approach, maintaining a positive attitude, and building strong relationships with fans and colleagues. These attributes are critical in any customer service or client-facing role, ensuring satisfaction and loyalty.
Volunteer Work
Stanfield Preparatory School 2023-2026 (3 years): Helping children engage in sports, including those with disabilities, empowering them with the belief that they can participate and succeed in athletics.
Northern Cricket Camp 2020-2023 (3 years): Friday evening summer sessions, assisting coaches in maintaining a safe and supportive environment for children during training sessions.
Help the Aged UK - 2024-2026 (Community Engagement): Assist in afternoon tea sessions, serving and engaging with local community members to foster connections and enhance community spirit.
Woodlands Hospice - 2025 - current - contribute to fundraising events, assist with patient care support programs.
Timeline
Hospitality team member
Liverpool Football Club
2024.11 - Current
Hospitality team member
The Jockey Club
2024.04 - Current