William Sankey
Cadishead,Manchester
Summary
Business-driven individual with more than 3 years working as a hands on Director for a company supporting the cable processing industry. Proven track record in problem-solving and customer support in high-pressure environments.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Director
Production Technology Ltd
Warrington, Cheshire
2023.05 - Current
- Developed comprehensive business plans for company growth.
- Implemented operational changes for improved efficiency.
- Fostered a positive work environment, increased employee morale.
- Strengthened online engagement via strategic enhancements to website and social platforms.
- Managed negotiations with clients to secure profitable contracts.
- Implemented company policies and legal guidelines.
- Designed business strategies to obtain short and long-term goals for company.
- Managed relationships with international customers and suppliers
- Consulted with customer production managers to increase productivity.
Field service engineer
Production Technology Ltd
Warrington, Cheshire
2019.06 - 2023.05
- Ensured customer satisfaction through timely resolution of service requests.
- Conducted in-depth training sessions to boost customer competency levels.
- Adhered strictly to safety protocols of both our own company and customer site policies.
- Gained strong relationships with customers, enhanced business reputation and loyalty.
- Troubleshot complex technical issues to enhance equipment functionality.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Contributed to sales meeting, sales events and training to share best practices and new developments.
Agricultural engineer
Cheshire Farm Machinery
Northwich, Cheshire
2014.09 - 2015.07
- Conducted regular inspections of farm equipment to ensure operational efficiency.
- Performed workshop repairs on diverse agricultural machinery.
- Promoted workspace cleanliness to enhance safety and business profile.
- Conducted pre-delivery inspections on new equipment
Education
GCSEs - Public Services Level 3 BTEC
Llandrillo Menai
Bangor, Gwynedd 2017.09 - 2018.08
GCSEs - Agricultural Engineering Level 3
Reaseheath College
Nantwich, Cheshire East 2014.09 - 2015.08
Skills
- Decision-Making competency
- Remote support experience
- Efficient time management
- Customer satisfaction management
- On-Site problem resolution
- Brand understanding
- Staff training procedures
- Website design & SEO understanding
Timeline
Director
Production Technology Ltd
2023.05 - Current
Field service engineer
Production Technology Ltd
2019.06 - 2023.05
GCSEs - Public Services Level 3 BTEC
Llandrillo Menai
2017.09 - 2018.08
Agricultural engineer
Cheshire Farm Machinery
2014.09 - 2015.07
GCSEs - Agricultural Engineering Level 3
Reaseheath College
2014.09 - 2015.08