- I enjoy playing sports, mainly football and golf
- I do a lot of camping with my family
- I take part in multiple long distance walks for charity
- I'm currently chairperson of a local football team and take part in fundraising events
martyn bates
halifax,west yorkshire
Summary
Results-oriented Director with expertise in managing operations in fast-paced environments. Drives customer satisfaction through effective conflict resolution and service delivery. Implements policies to streamline processes and enhance operational efficiency. Experienced in leading teams to achieve strategic objectives, with strong skills in project management and stakeholder engagement.
Overview
16
16
years of professional experience
Work History
Director
Heritage properties LTD
halifax, west yorkshire
03.2022 - 04.2025
- Monitored operations to ensure alignment with targets and forecasts, enhancing overall performance.
- Executed policies and procedures to streamline day-to-day operations, fostering a more efficient work environment.
- Built successful business culture focused on performance optimisation and goal attainment.
- Facilitated professional development programmes for staff, enhancing skills and promoting career progression.
- Evaluated departmental performance and developed improvements to key operations.
- Developed and implemented policy changes to elevate customer service standards and increase satisfaction.
- Reported successes, failures and new plans to governing body to guide decision-making.
Director
Ingram bates LTD
halifax, west yorkshire
07.2023 - 01.2025
- Managed daily operations in fast-paced restaurant, overseeing front and back of house activities to ensure seamless service delivery.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Resolved customer complaints with diplomacy and tact, transforming negative experiences into enhanced customer satisfaction.
- Analysed financial reports to monitor restaurant performance, pinpointing areas for cost reduction and revenue growth.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
Manager
Metcalfe brickwork LTD
halifax, west yorkshire
09.2019 - 01.2022
- Monitored work progress, maintaining daily logs to ensure project timelines were met.
- Inspected site work to assess progress, pinpoint quality or code issues, and provide accurate completion time estimates.
- Reported to senior management on project updates and estimated completion dates, noting delays, quality issues or cost overruns.
- Conducted pre-work assessments to uncover potential safety or technical constraints, enhancing project preparation.
- Met project demands and avoided delays by coordinating optimum crew levels and shifts.
- Reviewed architectural plans and specifications to plan bricklaying projects accurately and efficiently.
- Coordinated with other trade supervisors to ensure seamless integration of brickwork with other construction elements.
- Closely monitored bricklaying processes, ensuring teams constructed buildings according to stakeholder specifications.
Operations Manager
City Services LLP
Chesterfield , South Yorkshire
04.2009 - 08.2019
- Managed accurate records for asbestos removal projects, facilitating compliance through effective documentation of risk assessments, air monitoring results, and disposal activities.
- Collaborated with environmental agencies to ensure compliance with waste disposal regulations, minimising risks associated with asbestos materials.
- Communicated effectively with clients, colleagues, and regulatory bodies to coordinate asbestos removal activities.
- Executed decontamination procedures for equipment and operatives after asbestos removal, safeguarding against contamination.
- Conducted thorough risk assessments prior to commencement of asbestos removal tasks to identify potential hazards.
- Tested safety and protective equipment before scheduled activities to confirm proper operation, reporting issues to supervisors for solutions.
Education
SSSTS - constrution
CITB
Derby, DER01-2013
NVQ Level 3 - Asbestos removal
ARCA
Derby, DER01-2011
GCSEs - maths
ryburn valley high school
Halifax, CLD01-2004
GCSEs - english
Ryburn valley high school
Halifax, CLD01-2004
Skills
- Operations management
- Strategic planning
- Operational efficiency
- Risk management
- Quality assurance
- Employee management
- Recruiting and hiring
- Daily operations
- Decision-Making authority
- Decision-Making competency
- Team building
- Conflict resolution
Interests
Timeline
Director
Ingram bates LTD
07.2023 - 01.2025
Director
Heritage properties LTD
03.2022 - 04.2025
Manager
Metcalfe brickwork LTD
09.2019 - 01.2022
Operations Manager
City Services LLP
04.2009 - 08.2019
SSSTS - constrution
CITB
NVQ Level 3 - Asbestos removal
ARCA
GCSEs - maths
ryburn valley high school
GCSEs - english
Ryburn valley high school