Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

martyn bates

halifax,west yorkshire

Summary

Results-oriented Director with expertise in managing operations in fast-paced environments. Drives customer satisfaction through effective conflict resolution and service delivery. Implements policies to streamline processes and enhance operational efficiency. Experienced in leading teams to achieve strategic objectives, with strong skills in project management and stakeholder engagement.

Overview

16
16
years of professional experience

Work History

Director

Heritage properties LTD
halifax, west yorkshire
03.2022 - 04.2025
  • Monitored operations to ensure alignment with targets and forecasts, enhancing overall performance.
  • Executed policies and procedures to streamline day-to-day operations, fostering a more efficient work environment.
  • Built successful business culture focused on performance optimisation and goal attainment.
  • Facilitated professional development programmes for staff, enhancing skills and promoting career progression.
  • Evaluated departmental performance and developed improvements to key operations.
  • Developed and implemented policy changes to elevate customer service standards and increase satisfaction.
  • Reported successes, failures and new plans to governing body to guide decision-making.

Director

Ingram bates LTD
halifax, west yorkshire
07.2023 - 01.2025
  • Managed daily operations in fast-paced restaurant, overseeing front and back of house activities to ensure seamless service delivery.
  • Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
  • Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
  • Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
  • Resolved customer complaints with diplomacy and tact, transforming negative experiences into enhanced customer satisfaction.
  • Analysed financial reports to monitor restaurant performance, pinpointing areas for cost reduction and revenue growth.
  • Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.

Manager

Metcalfe brickwork LTD
halifax, west yorkshire
09.2019 - 01.2022
  • Monitored work progress, maintaining daily logs to ensure project timelines were met.
  • Inspected site work to assess progress, pinpoint quality or code issues, and provide accurate completion time estimates.
  • Reported to senior management on project updates and estimated completion dates, noting delays, quality issues or cost overruns.
  • Conducted pre-work assessments to uncover potential safety or technical constraints, enhancing project preparation.
  • Met project demands and avoided delays by coordinating optimum crew levels and shifts.
  • Reviewed architectural plans and specifications to plan bricklaying projects accurately and efficiently.
  • Coordinated with other trade supervisors to ensure seamless integration of brickwork with other construction elements.
  • Closely monitored bricklaying processes, ensuring teams constructed buildings according to stakeholder specifications.

Operations Manager

City Services LLP
Chesterfield , South Yorkshire
04.2009 - 08.2019
  • Managed accurate records for asbestos removal projects, facilitating compliance through effective documentation of risk assessments, air monitoring results, and disposal activities.
  • Collaborated with environmental agencies to ensure compliance with waste disposal regulations, minimising risks associated with asbestos materials.
  • Communicated effectively with clients, colleagues, and regulatory bodies to coordinate asbestos removal activities.
  • Executed decontamination procedures for equipment and operatives after asbestos removal, safeguarding against contamination.
  • Conducted thorough risk assessments prior to commencement of asbestos removal tasks to identify potential hazards.
  • Tested safety and protective equipment before scheduled activities to confirm proper operation, reporting issues to supervisors for solutions.

Education

SSSTS - constrution

CITB
Derby, DER
01-2013

NVQ Level 3 - Asbestos removal

ARCA
Derby, DER
01-2011

GCSEs - maths

ryburn valley high school
Halifax, CLD
01-2004

GCSEs - english

Ryburn valley high school
Halifax, CLD
01-2004

Skills

  • Operations management
  • Strategic planning
  • Operational efficiency
  • Risk management
  • Quality assurance
  • Employee management
  • Recruiting and hiring
  • Daily operations
  • Decision-Making authority
  • Decision-Making competency
  • Team building
  • Conflict resolution

Interests

  • I enjoy playing sports, mainly football and golf
  • I do a lot of camping with my family
  • I take part in multiple long distance walks for charity
  • I'm currently chairperson of a local football team and take part in fundraising events

Timeline

Director

Ingram bates LTD
07.2023 - 01.2025

Director

Heritage properties LTD
03.2022 - 04.2025

Manager

Metcalfe brickwork LTD
09.2019 - 01.2022

Operations Manager

City Services LLP
04.2009 - 08.2019

SSSTS - constrution

CITB

NVQ Level 3 - Asbestos removal

ARCA

GCSEs - maths

ryburn valley high school

GCSEs - english

Ryburn valley high school
martyn bates