Paulo Gamboa
Norwich,Norfolk
Summary
Highly motivated and organised professional with expertise in e-commerce creative direction, staff supervision, and business administration. Demonstrates strong decision-making competency, risk management proficiency, and a natural ability to lead teams effectively. Skilled in customer service and fostering innovative solutions, with a proven track record of driving results through creativity and a strong work ethic. Committed to continuous learning and professional growth while delivering exceptional outcomes in dynamic environments.
Overview
20
20
years of professional experience
Work history
Director
Sweettastic Churros
Norwich, Norfolk
10.2021 - Current
- Implemented operational changes for improved efficiency.
- Directed team to deliver high-quality customer service.
- Fostered positive work environment, increased employee morale.
- Oversaw financial planning, ensured fiscal stability of organisation.
- Implemented company policies and legal guidelines.
- Consistently achieved 100% 5-star customer reviews across Google and food delivery platforms, reflecting exceptional service and satisfaction.
- Consistently upheld impeccable 5-star Food Hygiene Rating from Food Standards Agency, demonstrating unwavering commitment to health and safety standards.
Machinery Skilled Level 3
Le Bronze Alloys
Ipswich, Suffolk
08.2016 - 09.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency. Quickly mastered new responsibilities and skills, leading to accelerated promotion from Grade 1 to Grade 3 in just 8 months (compared to typical multi-year progression), directly contributing to enhanced team capabilities and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed in strong teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Personal trainer
PureGym
Ipswich, Suffolk
09.2019 - 08.2021
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Applied sports psychology practices for increased motivation and performance.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
- Consulted with clients to define goals and fitness capacity.
- Developed innovative cardio routines, facilitating improved cardiovascular health amongst clientele.
- Boosted client confidence by providing tailored nutritional advice.
- Maintained 100% client safety record across hundreds training sessions/clients over 3 years, ensuring zero reported injuries.
Restaurant manager
Shambala
Lisbon, Portugal
01.2007 - 07.2016
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Innovated promotional strategies raised brand awareness in local community.
- Trained new team members, enhanced service quality.
- Ensured compliance with health and safety regulations for safe dining environment.
- Managed daily operations for smooth restaurant functioning.
- Maintained high standards of cleanliness within restaurant premises and upheld reputation of establishment.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Conducted daily food hygiene inspections, consistently maintaining 'Excellent' 5-star Food Hygiene Rating from Food Standards Agency
- Implemented targeted local marketing initiatives that increased brand awareness, as it was new concept.
Letting Agent
Remax
Lisbon, Portugal
02.2005 - 12.2006
- Resolved tenant issues promptly, maintained high level of client satisfaction.
- Kept meticulous records of all transactions, ensured compliance with regulatory bodies,.
- Conducted comprehensive market research to identify potential rental opportunities.
- Stayed abreast of local real estate trends to provide informed advice to clients,.
- Managed property viewings for potential tenants, increased interest in available properties.
Education
Certificate - Food Safety & Hygiene Level 3
Eversley
Online 12.2021 - 12.2021
Level 3 Diploma Gym instructor &Personal training - Sports Science / Exercise Science
Fit Asylum
Online And Face To Face 01.2021 - 04.2021
Diploma of Higher Education - Higher Education
D. Pedro 5th
PortugalSkills
- E-commerce creative direction
- Decision-Making competency
- Organised
- Fast Learner
- Natural Leader
- Creative
- Highly Motivated
- Staff supervision,
- Strong work ethic
- Decision-making
- Risk management proficiency
- Customer Service
- Business administration
Timeline
Certificate - Food Safety & Hygiene Level 3
Eversley
12.2021 - 12.2021
Director
Sweettastic Churros
10.2021 - Current
Level 3 Diploma Gym instructor &Personal training - Sports Science / Exercise Science
Fit Asylum
01.2021 - 04.2021
Personal trainer
PureGym
09.2019 - 08.2021
Machinery Skilled Level 3
Le Bronze Alloys
08.2016 - 09.2021
Restaurant manager
Shambala
01.2007 - 07.2016
Letting Agent
Remax
02.2005 - 12.2006
Diploma of Higher Education - Higher Education
D. Pedro 5th
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