Summary
Overview
Work history
Education
Skills
References
Timeline
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William Riches

Summary

Accomplished professional with expertise in workforce scheduling and leadership excellence. Demonstrates adaptable leadership and resilience under pressure, ensuring quality control procedures are met. Skilled in employee development and performance analysis, with strong communication skills to drive team success. Committed to fostering a productive work environment while pursuing opportunities for continuous improvement and growth.

Overview

4
4
years of professional experience

Work history

Shift manager

Five Guys
Braintree, Essex
10.2021 - Current
  • Promoted from crew to supervisor to shift manager within 4 years, maintaining steady growth and development.
  • Supervised and coordinated a team of 12 staff per shift, ensuring smooth operations within a high-pressure environment.
  • Created and managed staff schedules balancing their needs and ensuring business efficiency.
  • Managed and placed orders for stock, ensuring on time delivery and preventing shortages and wastage.
  • Onboarded and trained staff, supporting staff growth and development.
  • Predicted and analysed sales figures and generated reports to deliver to senior management.
  • Handled Daily Cash counting and end of day deposits as well as carrying out financial audits.
  • Carried out employee disciplinary investigations and carried out investigations.





Education

Bachelor of Arts - Business Management

Anglia Ruskin University
Chelmsford, Essex
09/2022 - 07/2025

Skills

  • Workforce scheduling
  • Leadership excellence
  • Adaptable leadership
  • Quality control procedures
  • Employee development
  • Performance analysis
  • Resilience under pressure
  • Communication skills

References

References available upon request.

Timeline

Shift manager

Five Guys
10.2021 - Current

Bachelor of Arts - Business Management

Anglia Ruskin University
09/2022 - 07/2025

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William Riches