ADAM CASSELLS
Sale,Cheshire
Summary
Results-driven professional with expertise in complex problem-solving and team leadership, demonstrating resilience under pressure. Adept at workforce scheduling and task delegation, ensuring optimal performance and quality control procedures.
Strong interpersonal relationship skills and active listening, with a focus on achieving strategic goals through effective communication and judgement making.
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills in the store supervisor role.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Shift Manager
Mcdonalds
Altrincham
08.2021 - 09.2025
- operating in fast-paced environment, leading teams of 30 individuals through effective communication and problem-solving.
- Alongside this, I delivered store targets by analysing sales trends and adjusting upselling strategies.
- Allocated tasks and responsibilities to staff, adhering to company policies.
- Delivered comprehensive staff inductions demonstrating requisite skills and knowledge to achieve targets.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Managed inventory levels and conducted stock checks to maintain product availability.
- Developed streamlined processes for managing scheduling conflicts and prioritising tasks effectively.
Area Leader
Mcdonalds
Altrincham
12.2020 - 08.2021
- As an area leader, I was required to employ effective communication and leadership skills. Undertaking, control a specific area of production or service ensuring, quality and production.
- Trained and mentored new staff members to foster a collaborative work environment.
- Managed daily activities of multiple restaurant locations to ensure consistent quality standards.
- Cashed up tills and counted takings to balance books at business close.
- Managed stock levels to maximise sales opportunities.
- Requested training and development opportunities to build team knowledge and abilities. In addition to my personal development and education.
Crew Trainer
Mcdonalds
Altrincham
03.2020 - 12.2020
- As a crew Trainer, it was required of me to introduce the new crew members to the fast-paced, friendly environment at McDonalds. Alongside this I, collaborated with management to identify team strengths and development opportunities, improving resource allocation and overall efficiency.
- Trained new crew members on operational procedures and customer service standards.
- Assessed training needs and provided feedback to enhance team performance.
- Boosted morale within the team via motivational feedback on individual employees during their 3 month training period.
Crew Member
Mcdonalds
Altrincham
06.2019 - 02.2020
- As a crew member at Mcdonalds, I operated the Point of Sale system with precision, recording orders accurately and handling customisations with ease. Alongside conducting portion control and quality checks to minimise wastage and deliver the best possible products. Ensuring all products were to the 'Gold Standard'
- Handled high-pressure situations calmly providing solutions promptly.
- Acted as team player by helping colleagues finish their tasks.
- Attended to customers with friendly and accurate service.
- Trained in food safety and hygiene practices.
- Shared product knowledge to answer customer questions and make suggestions.
Assistant Party Director
The Hideaway (Hidden Treasure Discovery Centre)
Partington
10.2018 - 06.2019
- Dealing primarily with private parties of children in groups of up to 40, this role required me to cater for both the children and their parents. Co-ordinating activities to keep the attention of young children improved my problem-solving skills.
- Assisted in planning and executing various themed events to enhance guest experiences.
- Developed creative party concepts and activities to engage children and families during events.
- Directed team to deliver high-quality customer service.
- Coordinated large scale projects with successful outcomes.
- Drove process improvements, optimised workflow efficiency.
Cafe/Play Assistant
The Hideaway (Hidden Treasure Discovery Centre)
Partington
06.2018 - 10.2018
- Greeting customers and ensuring the safety of children often under the age of 10, I gained vital customer experience and interpersonal relationship skills. In the Cafe, I gained skills in teamwork and service.
- Assisted in maintaining cleanliness and organisation of café area to enhance customer experience.
- Trained new staff on standard procedures and best practices to maintain service quality.
- Monitored safety protocols to ensure a safe environment for children and visitors at all times.
- Interacted effectively with each child according to their individual needs resulting in personalised attention and care being delivered constantly.
- Conducted educational games fostering a love for learning whilst keeping it fun and engaging for all involved parties.
Education
Master of Arts - Law
Manchester Metropolitan University
Manchester 09.2025 -
LLB - Law
Manchester Metropolitan University
Manchester 09.2021 - 06.2024
GCSEs/A levels - History, English Literature, Law
Trafford College
GCSEs/A levels - English Literature, English Language, Maths, Science, Spanish, History, Performing Arts, Religious Studies
The Dean Trust, Broad Oak
Skills
- Written and verbal communication
- Complex problem solving
- Interpersonal relationship skills
- Task Delegation
- Judgment making
- Adaptability
- Active Listening
- Workforce scheduling
- Team Leadership
- Performance analysis
- Quality control procedures
- Results-driven
- Resilience under pressure
Certification
DBS
References
References available upon request.
Timeline
Master of Arts - Law
Manchester Metropolitan University
09.2025 -
LLB - Law
Manchester Metropolitan University
09.2021 - 06.2024
Shift Manager
Mcdonalds
08.2021 - 09.2025
Area Leader
Mcdonalds
12.2020 - 08.2021
Crew Trainer
Mcdonalds
03.2020 - 12.2020
Crew Member
Mcdonalds
06.2019 - 02.2020
Assistant Party Director
The Hideaway (Hidden Treasure Discovery Centre)
10.2018 - 06.2019
Cafe/Play Assistant
The Hideaway (Hidden Treasure Discovery Centre)
06.2018 - 10.2018
GCSEs/A levels - History, English Literature, Law
Trafford College
GCSEs/A levels - English Literature, English Language, Maths, Science, Spanish, History, Performing Arts, Religious Studies
The Dean Trust, Broad Oak
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