Fazmil Haneefa
Abu Dhabi
Summary
Results-driven professional with expertise in hospitality management and adaptable leadership, demonstrating excellence in workforce training and development, customer service, and financial reporting. Inventory management, and quality control procedures, with a strong focus on safety consciousness and time efficiency. Adept at performance analysis and profit and loss understanding, ensuring operational success through integrity, ethics, and technical proficiency. Committed to delivering exceptional customer orientation while fostering team growth and achieving organisational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Shift Manager
One Stop Stores (Tesco)
Cardiff
05.2025 - 02.2026
- Coordinate daily store operations to ensure a smooth, customer-focused shopping experience. Open and close the store, act as Keyholder, and provide leadership in the Store Manager’s absence. Maintain high standards of cleanliness, safety, product availability, pricing accuracy, and queue management.
- Support team coordination, communication, shift cover, and absence management, ensuring colleagues are informed, recognised, and delivering priorities effectively. Handle customer and colleague queries, resolve issues promptly, and escalate where necessary.
- Assist with seasonal and community events, monitor internal communications, simplify operations where possible, and build strong working relationships with senior management to ensure compliance, performance, and continuous improvement.
Hospitality Consultants | Restaurant Specialists
Freelance Work
Cardiff
10.2023 - 02.2026
- Led pre-opening recruitment and training to ensure smooth launch, created innovative restaurant concepts and menus aligned with market trends, and secured a 5-star food hygiene rating to strengthen reputation and customer trust.
General Manager
Ibis Cardiff Gate International Business Park
Cardiff
08.2022 - 04.2024
- Previous leadership roles at Accor, including managing Ibis Cardiff Gate, focused on operational efficiency, team development, and market-driven strategies. Contributions have consistently fostered a culture of collaboration and guest-centric excellence, enabling teams to meet organizational objectives while enhancing the overall hospitality experience. Dedicated to driving continuous improvement and innovation in the industry.
Multi Hotel Manager - Cover
Novotel, Ibis Gate, and Ibis Budget Cardiff
Cardiff
08.2022 - 01.2023
- Managed operations across three marketplace hotels, ensuring seamless service delivery and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and operational efficiency.
- Collaborated with management to identify areas for improvement, leading and maintain the guest satisfaction scores.
- Gained valuable insights into hotel management practices while working with Novotel, Ibis Gate, and Ibis Budget Cardiff.
General Manager
Ibis Budget Cardiff Centre
Cardiff
03.2020 - 12.2022
- In my role at Ibis Budget Cardiff Centre, I oversaw hotel operations while fostering a culture of excellence and guest satisfaction. I implemented strategic initiatives that not only improved service delivery but also identified new revenue opportunities. Successfully managed hotel operations through the challenges of the COVID-19 pandemic, implementing safety protocols, maintaining service standards, and adapting business strategies to ensure continuity and guest trust. leadership inspired a diverse team, resulting in measurable improvements in performance and profitability.
Interim General Manager
Ibis Edinburgh Royal Mile Hunter Sq
Edinburgh, City of Edinburgh
10.2019 - 03.2020
- In my role I leveraged my strong commercial and organizational skills to lead a diverse team at Ibis Edinburgh Royal Mile. I focused on enhancing guest satisfaction through strategic direction and proactive business development. My efforts resulted in measurable improvements in market performance and profitability, contributing to the hotel's overall success.
Interim General Manager
Ibis Southampton Centre
Southampton, Hampshire
06.2019 - 10.2019
- As a Interim General Manager, I led the Ibis Southampton Centre to align operations with brand standards while enhancing team collaboration. I focused on financial management, achieving significant cost reductions and improving staff engagement. During my time my leadership fostered a culture of excellence, resulting in a high-performing team dedicated to delivering exceptional guest experiences.
Co-Owner
Kitchen3576
Colombo
07.2018 - 05.2019
- Successfully launched and managed Kitchen3576, a restaurant and food truck in Colombo, from concept to completion in December 2018. The venture quickly became a success, attracting investor interest. Responsibilities included overseeing the full project, managing P&L and capital accounts, and maintaining quality standards. The business is sold due to relocation
Hotel Manager
Ibis Muscat
Muscat
07.2017 - 07.2018
- Reporting to the Cluster General Manager, I managed 171 rooms, 4 meeting rooms, a restaurant, and a Shisha outlet—occasionally overseeing two hotels. I successfully implemented the HEARTIST engagement program at Ibis Muscat and Mercure Sohar, driving service quality up by 105% despite a challenging market. Key responsibilities included budget management, revenue strategy, operations, compliance, and guest relations. I also led departmental committees, supported sales efforts, and ensured smooth execution of events, maintenance, and supplier coordination.
General Manager
Ibis Northampton City Centre
Northampton
07.2015 - 07.2016
- Oversaw operations of a 151-room hotel with a restaurant and bar, ensuring strong guest engagement and visibility. Maintained financial performance with GOI 3% above budget despite local competition. Achieved significant improvements in NPS (+50%), cleanliness (+12%), and overall service (+13%). Key duties included optimizing revenue, managing key accounts, staff training, payroll, brand development, and attending industry events. Also handled disciplinary actions and revenue forecasting.
General Manager
Ibis Budget Beaconsfield
Beaconsfield
08.2012 - 07.2015
- Managed day-to-day operations of a 105-room hotel, consistently exceeding guest expectations. Achieved over 10% annual growth in GOI and IBFC, and elevated GSS to No.1 in the Ibis budget network, with strong NPS (44), staff friendliness (8.0), and cleanliness (9.0), earning a cleanliness award in 2014. Successfully led MDP project at network level, improving EBIT by 1.29% and winning the Best Innovation Award. Key responsibilities included revenue optimization, team development, brand implementation, and strengthening the hotel's community presence.
Assistant Manager
Ibis Budget London Hounslow
Hounslow
09.2008 - 08.2012
- Joined as part of the opening team and held full operational responsibility for the hotel, focusing on guest satisfaction and financial results. Completed the Accor Academy Management Development Programme, winning the Best Project Award. Played a key role in recruitment, training, and team development, helping the hotel earn two Accor UK awards in 2009 for Best Manager and Best Employer. Managed staffing, scheduling, payroll, and reporting while ensuring high standards in health & safety, hygiene, and guest service. Regularly reported to the General Manager and led duty management shifts.
Assistant Manager
Wintech Computer (MediaCentre)
Colombo
07.2005 - 03.2008
- Assisted in managing daily operations of the technical department, leading supervisors and supporting staff. Ensured health and safety compliance, oversaw staff training, and acted as Duty Manager in the absence of senior leadership. Held authority to make key operational decisions, managed administrative tasks, and regularly reviewed staff performance reports to enhance team development and staff benefits.
Education
Management Development (Master's degree) - Hospitality Management
Accor Academy UK
London, Greater London 01.2011 - 01.2012
Hardware & Advanced Networking (Diploma) -
Tech Training & Consulting
Colombo 01.2007 -
Computerized Accounting (Diploma) -
GIBS Institute of Business & Technology
Colombo 01.2005 -
Trade and international Finance, banking and Marketing (Bachelor of Commerce) -
University of Sri Jayewardenepura Sri Lanka
Colombo, Sri Lanka 01.2001 - 01.2004
Computer Hardware & Electronic (Diploma) - Techical
British Academy
Colombo 01.2000 -
Skills
- Hospitality management
- Leadership excellence
- Adaptable leadership
- Workforce scheduling
- Customer orientation
- Technical proficiency
- Financial reporting
- Integrity and ethics
- Quality control procedures
- Order processing
- Profit and loss understanding
- Performance analysis
- Results-driven
- Safety consciousness
- Time efficiency
- Customer Service
- Communication skills
- Inventory management
- First Aid certification
- Workforce training and development
Certification
- BIIAB Personal Licence
- February 2010 to Present
Languages
Sinhala - Expert
Tamil - Fluent
English - Fluent
Awards
The Best Innovation, December 2013, Leading a project focused on improving EBIT year on year., Best Project Award, August 2012, While completing the Management Development (Graduate) Program I have invented a project to improve the EBIT at the hotel level.
Additional information
OTHER TECHNICAL KNOWLEDGE
Timeline
Shift Manager
One Stop Stores (Tesco)
05.2025 - 02.2026
Hospitality Consultants | Restaurant Specialists
Freelance Work
10.2023 - 02.2026
General Manager
Ibis Cardiff Gate International Business Park
08.2022 - 04.2024
Multi Hotel Manager - Cover
Novotel, Ibis Gate, and Ibis Budget Cardiff
08.2022 - 01.2023
General Manager
Ibis Budget Cardiff Centre
03.2020 - 12.2022
Interim General Manager
Ibis Edinburgh Royal Mile Hunter Sq
10.2019 - 03.2020
Interim General Manager
Ibis Southampton Centre
06.2019 - 10.2019
Co-Owner
Kitchen3576
07.2018 - 05.2019
Hotel Manager
Ibis Muscat
07.2017 - 07.2018
General Manager
Ibis Northampton City Centre
07.2015 - 07.2016
General Manager
Ibis Budget Beaconsfield
08.2012 - 07.2015
Management Development (Master's degree) - Hospitality Management
Accor Academy UK
01.2011 - 01.2012
Assistant Manager
Ibis Budget London Hounslow
09.2008 - 08.2012
Hardware & Advanced Networking (Diploma) -
Tech Training & Consulting
01.2007 -
Assistant Manager
Wintech Computer (MediaCentre)
07.2005 - 03.2008
Computerized Accounting (Diploma) -
GIBS Institute of Business & Technology
01.2005 -
Trade and international Finance, banking and Marketing (Bachelor of Commerce) -
University of Sri Jayewardenepura Sri Lanka
01.2001 - 01.2004
Computer Hardware & Electronic (Diploma) - Techical
British Academy
01.2000 -