Dhruvi Upadhyay
Harrow,City of London
Summary
Accomplished professional with expertise in workforce scheduling, leadership excellence, and customer-oriented service. Demonstrates strong skills in performance monitoring, employee development, and safety consciousness, ensuring operational efficiency and team success. Adept at prescription dispensing, blister pack preparation, and medicine storage management, with comprehensive product knowledge to support prompt and accurate customer service. Skilled communicator with a focus on relationship-building and time management proficiency to deliver exceptional service experiences. Committed to fostering growth while maintaining high standards of safety and customer satisfaction.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Shift manager
McDonald's
South Harrow , City of London
03.2025 - Current
- Assisted with daily operations by managing staff schedules and ensuring adequate coverage.
- Maintained cleanliness and organisation of work areas to promote a safe environment.
- Supported team members in resolving customer inquiries and complaints in a timely manner.
- Collaborated with colleagues to ensure efficient workflow and meet service expectations.
- Monitored inventory levels and assisted in restocking supplies to meet operational needs.
- Implemented standard operating procedures to enhance service quality and customer satisfaction.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
- Engaged with customers to create a welcoming atmosphere and encourage repeat business.
- Resolved customer complaints promptly to maintain high service standards.
- Managed inventory control, reduced wastage.
- Ensured customer satisfaction by providing prompt and efficient service.
Pharmacy volunteer
Jade Pharmacy
Kingsbury, City of London
01.2025 - Current
- Assisted pharmacists in preparing and dispensing medications to patients.
- Organised inventory management to ensure availability of essential pharmaceutical supplies.
- Educated patients on medication usage and potential side effects under supervision.
- Maintained cleanliness and safety of work areas in compliance with health regulations.
- Resolved technical issues at the counter promptly, contributing to smooth operations.
Crew trainer
McDonald's
South Harrow, City of London
12.2023 - 02.2025
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining high levels of customer service during peak periods.
- Ensured team adhered to quality standards and operational guidelines throughout shifts.
- Supported management in developing training materials and conducting workshop sessions.
Crew member
McDonald's
South Harrow, City of London
10.2022 - 11.2023
- Assisted in daily operations by maintaining cleanliness and organisation of work areas.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient workflow and timely completion of tasks.
- Operated kitchen equipment safely while adhering to food safety guidelines and protocols.
Education
Master of Business Administration - Science
University of East London
London 09.2022 - 09.2023
Skills
- Workforce scheduling
- Leadership excellence
- Customer orientation
- Performance monitoring
- Employee development
- Safety consciousness
- Customer Service
- Communication skills
- Product knowledge
- Relationship-building
- Time management proficiency
- Customer-Oriented service
- Prompt customer service
- Medicine storage knowledge
- Prescription dispensing
- Blister pack dispensing
Accomplishments
I Got Award in Dec 2023 As Employee Of The Year
I Got Award in Aug 2025 As Manager Of The Month
Affiliations
- Learning New Things
- Explore new place
Timeline
Shift manager
McDonald's
03.2025 - Current
Pharmacy volunteer
Jade Pharmacy
01.2025 - Current
Crew trainer
McDonald's
12.2023 - 02.2025
Crew member
McDonald's
10.2022 - 11.2023
Master of Business Administration - Science
University of East London
09.2022 - 09.2023