William Davies
Cardiff,Vale of Glamorgan
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to use my learned skills in a new industry to foster personal growth. Compassionate, dedicated, and communicative, with a strong desire to learn new skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Patient Advisor
Optical Express
Cardiff
06.2024 - Current
- Coordinated with medical staff on patient care plans, ensured seamless service delivery.
- Updated records meticulously, ensured accuracy in documentation processes. Extensive use of the Synergy program.
- Provided empathetic listening to patient concerns, enhanced patient satisfaction.
- Maintained confidentiality of patient information, adhered to data protection protocols.
- Established strong relationships with patients for improved trust and communication.
- Collaborated with multidisciplinary teams, promoted holistic approach to healthcare provision.
- Recognised and rewarded by upper management for excellent work and being outstanding in my field.
Retail assistant
Wally's Liquor cellar
Cardiff, Glamorgan
08.2018 - 04.2024
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Built lasting relationships with clients through customer service interactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Cafe worker
Wally's Kaffeehaus
Cardiff, Vale of Glamorgan
08.2015 - 08.2018
- Cultivated welcoming atmosphere by warmly greeting customers and establishing strong rapport.
- Accurately processed customer orders and provided allergy advice and menu recommendations when required.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Cafe worker
John Lewis & Partners
Cardiff, Vale of Glamorgan
10.2013 - 08.2015
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Cultivated welcoming atmosphere by warmly greeting customers and establishing strong rapport.
- Served hundreds customers during holiday rushes, whilst maintaining till in balance, accurately processing orders and facilitating exceptional customer experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Arts - Ancient and Medieval history
Cardiff University (Prifysgol Caerdydd)
Cardiff, CRF 09.2012 - 05.2015
A-Levels - Ancient history
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea, SWA 09.2010 - 06.2012
A-Levels - Classics
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea, SWA 09.2010 - 06.2012
A-Levels - French
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea, SWA 09.2010 - 06.2012
Skills
- Target-driven
- Tolerance and patience
- Filing and paperwork management
- Data analysis capabilities
- Patient data recording
- Understanding of gdpr regulations
- Resilience in stressful situations
- Superb time management
- Confident communicator, both verbally and in written formats
- Self-motivated
- Customer service oriented
- Outgoing and enthusiastic
LANGUAGES
French - Elementary
Welsh - Beginner
HOBBIES AND INTERESTs
Miniature painting. 14 years of experience. Requires patience, an eye for detail, dexterousness, and forward planning. Have taken commissions in the past, all delivered on time and to great customer satisfaction., Guitar. 21 years of playing, with a focus on fingerstyle acoustic and heavy metal on the electric guitar., Dungeon and Dragons/ TTRPGs in general. 14 years of experience, mostly running games rather than playing. Requires extensive planning in a collaborative and chaotic environment.
Accomplishments
I have often been in the top 3 of all the Patient advisors in the entirety of my divison, which encompasses the whole of the South-west.
In 2025 I managed to make £1 million through my consultations alone, earning recognition and reward from upper management.
Numerous personal Trustpilot reviews from patients have proven my ability to be courteous and knowledgable in my field.
References
References available upon request.
Timeline
Patient Advisor
Optical Express
06.2024 - Current
Retail assistant
Wally's Liquor cellar
08.2018 - 04.2024
Cafe worker
Wally's Kaffeehaus
08.2015 - 08.2018
Cafe worker
John Lewis & Partners
10.2013 - 08.2015
Bachelor of Arts - Ancient and Medieval history
Cardiff University (Prifysgol Caerdydd)
09.2012 - 05.2015
A-Levels - Ancient history
Gower College Swansea (Coleg Gwyr Abertawe)
09.2010 - 06.2012
A-Levels - Classics
Gower College Swansea (Coleg Gwyr Abertawe)
09.2010 - 06.2012
A-Levels - French
Gower College Swansea (Coleg Gwyr Abertawe)
09.2010 - 06.2012