Nathan Gardiner
Sheffield,Sheffield
Summary
Highly skilled professional with expertise in interpersonal relations, team collaboration, and problem resolution. Demonstrates exceptional organisational abilities, attention to detail, and a commitment to quality assurance and safety standards. Proficient in Microsoft Office Suite, including Excel, with experience in CRM software, credit card processing, inventory management, and compliance with regulatory standards. Adept at delivering exemplary customer service and driving performance improvement through efficient multitasking and a target-driven approach. Dedicated to continuous learning and maintaining a professional demeanour while ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Customer advisor
Admiral Casino
Sheffield
03.2024 - 12.2024
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Applied conflict management to stressed and concerned customers.
Customer advisor
G4S
Rotherham, South Yorkshire
10.2023 - 02.2024
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
Customer Support Agent
Santander UK
Sheffield, Sheffield
09.2022 - 08.2023
- Fulfilled targets in line with complaint, dispute, and chargeback procedures.
- Maintained and updated customer contact and call ticket information within the banking database.
- Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over the telephone.
- Routinely contacted existing customers to discuss their support needs.
- Delivered swift and informed solutions to 20 support calls daily.
- Provided 1st-line support to UK and EU customers in the banking sector.
- Smoothened customer onboarding experience, providing a superior level of customer care.
Subway
Sandwich Artist
Sheffield, South Yorkshire
03.2022 - 09.2022
- Provided fast checkout service with high levels of customer care and transaction speed.
- Performed daily opening and closing functions and inventory management.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Taco Bell
Cashier
Sheffield, South Yorkshire
10.2021 - 02.2022
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Improved processes to support team target achievement.
- Consistently arrived at work on time and ready to start immediately.
Kitchen Porter
The Terrace
Manchester
02.2021 - 07.2021
- Kept quality standards high, ensuring that washed pots and cutlery were impeccably clean at all times.
- Increased productivity by working quickly, helping other commis waiters and looking for ways to improve.
- Consistently went above and beyond expectations by helping to support teammates and provide customer service.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted cashiers with processing customer payments and documenting orders.
- Promoted accident prevention through adequate levels of sanitation and cleanliness, minimising safety risks by 20%.
Waiter
Kitchen 218
Providenciales, Turks and Caicos
05.2019 - 08.2019
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Pitched in to assist host station by showing guests to tables.
- Provided friendly and courteous service to all guests.
- Answered questions about menu selections and made recommendations when requested.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Education
GCSE -
Broadoak High School
BTEC - Performing Arts
Broadoak High School
BTEC - Hospitality & Catering
Broadoak High School
BTEC - Business & Enterprises
Broadoak High School
Skills
- Interpersonal relations
- Self-motivated
- Performance improvement
- Outstanding organization
- Problem Resolution
- Attention to detail
- Team collaboration
- Quality assurance
- Safety awareness
- Efficient multitasker
- Target-driven
- Exemplary customer service
- Keen problem solver
- Microsoft Office Suite
- Excel proficiency
- Willingness to learn
- Credit card processing
- Returns and refund processes
- Inventory management
- Compliance with regulatory standards
- Professional demeanour
- CRM Software proficiency
Timeline
Customer advisor
Admiral Casino
03.2024 - 12.2024
Customer advisor
G4S
10.2023 - 02.2024
Customer Support Agent
Santander UK
09.2022 - 08.2023
Subway
Sandwich Artist
03.2022 - 09.2022
Taco Bell
Cashier
10.2021 - 02.2022
Kitchen Porter
The Terrace
02.2021 - 07.2021
Waiter
Kitchen 218
05.2019 - 08.2019
GCSE -
Broadoak High School
BTEC - Performing Arts
Broadoak High School
BTEC - Hospitality & Catering
Broadoak High School
BTEC - Business & Enterprises
Broadoak High School
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