Junier Francis
Leicester
Summary
I am a friendly and dependable employee with excellent organizational skills and a strong ability to manage multiple priorities effectively. I am able to consistently demonstrate a positive attitude with a natural readiness to take on additional responsibilities that support team success, allowing me to be a valuable contributor to any team I am appointed to. I naturally have a strong work ethic and adaptability in fast-paced environments, with a focus on mastering new technologies and processes. I am committed to delivering exceptional service to any business I work with and building strong relationships with all parties involved.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Client Services advisor
PPLPRS
Leicester , Leicestershire
09.2024 - 11.2025
- Managed complex client queries to resolve any outstanding issues swiftly.
- Enhanced client relations by efficiently managing a high volume of inbound calls and cases ( emails/ web form queries ) -demonstrating excellent communication, proficiency in strong writing/ typing, maintaining professionalism, and great grammar skills.
- Conducted routine follow-ups on client accounts, maintaining strong relationships.
- Reviewed annual accounts, carrying out in-depth subject research, outbound calling customers, and updating account details on CRM ( Salesforce) system.
Inbound New Business Consultant
PPLPRS
Leicester
04.2024 - 09.2024
- Answered inbound and outbound calls with both a friendly and customer-centric manner.
- Built/ amended quotes, invoiced customers, issued refunds, routinely took card payments, and handled account balances/ aged debts, to reach KPI targets and maximize cash collection.
- Dealt with customer queries on Teams, Outlook, Excel, and Salesforce CRM Software systems.
- Self-managed all workflow efficiently.
Customer service/Sales representatives
White Tiger Group Ltd
Leicester
09.2023 - 01.2024
- Provided excellent customer service by addressing customer queries promptly.
- Optimised sales/ pitches using persuasive communication techniques.
- Delivered persuasive sales pitches for successful up-selling and cross-selling.
- Displayed extensive product knowledge whilst handling customer queries.
- Assured prompt resolution of customer queries, resulting in enhanced client retention.
- Assured consistent performance under pressure during peak call times, delivering efficient service throughout.
Pharmacy assistant
Glenfield Pharmacy
Leicester
05.2023 - 08.2023
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Managed pharmacy supplies inventory, ensuring readiness for all projects at any given time.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Processed medical reports, resulting in accurate customer records being consistently maintained.
Education
GCSEs -
English Martyrs' Catholic School, A Voluntary Academy
Leicester, LCE 08.2018 - 05.2023
NVQ Level 2 Business - Diploma
ESBM
Leicester, LeicestershireSkills
- Teamwork and Collaboration
- Self-Motivated
- Microsoft Office/ Outlook, CRM Salesforce, and Excel proficiency
- Complaint resolution
- Target-driven
- Expert communicator
- Strong writing/ typing and research skills
- Admin skills
Certification
- BASIC DBS CERTIFICATE
Timeline
Client Services advisor
PPLPRS
09.2024 - 11.2025
Inbound New Business Consultant
PPLPRS
04.2024 - 09.2024
Customer service/Sales representatives
White Tiger Group Ltd
09.2023 - 01.2024
Pharmacy assistant
Glenfield Pharmacy
05.2023 - 08.2023
GCSEs -
English Martyrs' Catholic School, A Voluntary Academy
08.2018 - 05.2023
NVQ Level 2 Business - Diploma
ESBM