William Clifford
Summary
Accomplished professional with a strong background in leadership, staff management, and employee and customer engagement. Demonstrates exceptional skills in competitor awareness, staff motivation, and loss prevention tactics. Proven track record of enhancing cash handling efficiency and implementing effective time management strategies. Committed to driving organisational success through innovative solutions and dedicated team support. Career goal: To leverage extensive experience to contribute to a dynamic organisation's growth and success.
Overview
12
12
years of professional experience
4026
4026
years of post-secondary education
Work history
Deputy Store Manager
Betfred
High Wycombe, Buckinghamshire
2019.06 - 2026.01
- Developed innovative sales strategies, resulting in increased brand visibility.
- Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
- Made sure merchandise was displayed attractively, led to increase in footfall.
- Improved store operations by implementing effective inventory management techniques.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Upheld company policies at all times whilst dealing with staff or customers' issues.
- Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
- Conducted risk assessments for improved health and safety protocols.
- Leaded by example on delivering excellent customer service as per company's guidelines.
Door supervisor
Beyond Basics
High Wycombe, Buckinghamshire
2022.03 - 2022.04
- Received training in fire safety procedures, enhancing preparedness in case of emergencies.
- Handled customer queries in a professional and friendly manner to ensure satisfaction.
Ceiling fixer
W&W Interiors
High Wycombe, Buckinghamshire
2018.08 - 2019.06
- Installed ceiling systems, ensuring a safe and secure workspace.
- Followed health and safety guidelines for workplace security.
Personal shopper
Asda
High Wycombe, Buckinghamshire
2017.03 - 2018.06
- Efficiently collecting online orders around the supermarket within deadline times for delivery.
- Handled customer questions and queries on shop floor while still doing my job to full effect.
- Always keeping warm, friendly and approachable to make customer experience at its best.
Team member
Hollywood Bowl
High Wycombe, Buckinghamshire
2015.10 - 2016.06
- As a team member I worked as a lane host for bowling achieving customer relations and satisfactions, in the kitchen cooking keeping a high standard of food and cleanliness and as a bartender keeping high standards for customer relations, satisfaction and cleanliness.
- Achieved efficient workflow with proper time management.
- Optimised inventory control for streamlined operations.
- Conveyed product information effectively to customers, promoting sales.
Kitchen Assistant
The Old Queens Head
High Wycombe, Buckinghamshire
2014.04 - 2015.05
- Contributed to team communication, resulting in better workflow efficiency.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
Agency Worker
Blue Arrow
High Wycombe, Buckinghamshire
2013.12 - 2014.04
- Catering worker helping out at various locations I was sent to by the agency.
- Keeping a high standard of cleanliness and working under pressure delivering deep cleaning and food preparation by deadlines.
Agency Worker
Brook Street
High Wycombe, Buckinghamshire
2013.12 - 2014.04
- Warehouse worker helping out in various locations depending on where I was sent to.
- Daily tasks would require safe manual handling, organisation, health and safety including risk assessments, quality and quantity checks and meeting deadlines efficiently.
Education
GCSEs - English language and literacy
Great Marlow
Marlow, BuckinghamshireGCSEs - Mathematics
Great Marlow
Marlow, BuckinghamshireSkills
- Leadership
- Competitor awareness
- Staff motivation
- Loss prevention tactics
- Cash handling efficiency
- Time management
- Staff management
- Employee and customer engagement
- Cash handling
Timeline
Door supervisor
Beyond Basics
2022.03 - 2022.04
Deputy Store Manager
Betfred
2019.06 - 2026.01
Ceiling fixer
W&W Interiors
2018.08 - 2019.06
Personal shopper
Asda
2017.03 - 2018.06
Team member
Hollywood Bowl
2015.10 - 2016.06
Kitchen Assistant
The Old Queens Head
2014.04 - 2015.05
Agency Worker
Blue Arrow
2013.12 - 2014.04
Agency Worker
Brook Street
2013.12 - 2014.04
GCSEs - English language and literacy
Great Marlow
GCSEs - Mathematics
Great Marlow