Daniel Horner
Thornaby,United Kingdom
Summary
Driven individual with knack for leadership and team collaboration, bringing valuable skills in customer service and inventory management. Adept in fostering positive customer experiences and maintaining efficient store operations.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Deputy store manager
Aldi
08.2021 - Current
- Modelled excellent customer service in alignment with company guidelines, enhancing customer satisfaction.
- Streamlined store operations through effective inventory management, resulting in optimised stock levels.
- Established strong supplier relationships to ensure consistent stock availability.
- Contributed to annual audits by ensuring compliance with financial regulations, supporting operational integrity.
Contractor/Picker
Tesco Distribution
Middlesbrough
12.2017 - 06.2021
- General responsibilities of working in the warehouse, some of which included manual order picking, scanning goods, packing whilst using a low level order picker and entering data onto a computer system.
Manager
Café Roman
Middlesbrough
02.2013 - 11.2017
- To ensure the seamless running of the Cafe in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.
Manager
Subway
Middlesbrough
06.2010 - 01.2013
- Opened and closed the store, ensuring staff fulfilled their duties.
Education
NVQ Level 3 - Hospitality Services
01.2011 - 01.2012
NVQ Level 3 - Customer Service Skills
Stockton Riverside
01.2013 - Select/2020
NVQ Level 3 - Management
Stockton Riverside
04.2021 - 02.2026
Skills
Inventory management
Sales strategy
Merchandising skills
Health and safety
Operational safety
Team training
Leadership in diverse environments
Team performance evaluation
Retail operations management
Leadership excellence
Websites
References
Available upon request.
Timeline
Deputy store manager
Aldi
08.2021 - Current
NVQ Level 3 - Management
Stockton Riverside
04.2021 - 02.2026
Contractor/Picker
Tesco Distribution
12.2017 - 06.2021
Manager
Café Roman
02.2013 - 11.2017
NVQ Level 3 - Customer Service Skills
Stockton Riverside
01.2013 - Select/2020
NVQ Level 3 - Hospitality Services
01.2011 - 01.2012
Manager
Subway
06.2010 - 01.2013