MOHINUDDIN KHAJA MOHAMED
Romford,United Kingdom
Summary
Store manager with over 8 years of extensive expertise in retail operations, sales management, and customer service. Demonstrates strong leadership and problem-solving skills, fostering collaborative team environments and enhancing customer satisfaction. Proficient in inventory management and staff training, committed to driving sales growth and operational efficiency.
Overview
15
15
years of professional experience
Work history
DEPUTY STORE MANAGER
LIDL GB
London
2019.04 - 2026.03
- Cultivate high-performing teams in dynamic retail environments to drive productivity and enhance morale.
- Cultivate positive relationships with staff and customers to enhance store atmosphere.
- Optimised time and resources to ensure seamless store operations.
- Foster collaboration among team members during shifts to enhance teamwork and efficiency.
- Enhanced customer service to elevate shopper satisfaction and foster loyalty.
- Implemented strategic inventory optimisation techniques reducing stock discrepancies and enhancing product availability.
- Fostered team-oriented environment to enhance employee engagement and improve customer service ratings.
- Analysed sales data to optimise product placement, driving significant improvements in sales performance.
- Fostered professional development of team members, cultivating a motivated and high-performing workforce.
- Analysed customer feedback to identify service gaps and implemented targeted training initiatives that enhanced customer satisfaction.
STORE MANAGER
Subway food chain
London
2018.09 - 2019.03
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Boosted sales through strategic customer engagement and effective team training.
- Resolved customer complaints efficiently, enhancing store reputation.
- Handled financial transactions with precision, maintaining accurate records.
- Trained staff to improve service quality, contributing to team success.
STORE AND ONLINE SALES
Destiny Footwear
London
2011.03 - 2013.10
- Managed online sales channels, boosting revenue through strategic inventory control.
- Trained staff, enhancing team efficiency and improving customer satisfaction.
- Streamlined goods ordering, ensuring timely stock replenishment and reducing shortages.
Education
Masters of Business Administration - MBA Executive
Bites
Romford 2015.01 - 12 2015
Edexcel Level 7 Management & Leadership Skills - Management and Leadership
UKCBC
London, UK 2011.02 - 8 2012
Bachelor of Business Administration - Business Administration and Management
The New College
India 2005.01 - 12 2008
Skills
- Customer Service (Expert), Staff Training (Expert), Sales Management (Experienced), Inventory Management (Expert)
- Problem Solving (Expert), MS Office (Beginner), Leadership (Expert), Retail Operations (Expert), E-commerce (Skillful), Multi-lingual (Skillful)
- Food safety regulations
- Supply chain understanding
- Leadership excellence
- Adaptive leadership
- Food retail management
- Visual merchandising and display management
- Staff management
- Multi-Unit operations
- Loss prevention tactics
- Retail operations understanding
- Waste management procedures
- Time management expertise
- Sales floor management
LANGUAGES
Urdu (Native), English (Highly proficient), Tamil (Native), Hindi (Native).
Timeline
DEPUTY STORE MANAGER
LIDL GB
2019.04 - 2026.03
STORE MANAGER
Subway food chain
2018.09 - 2019.03
Masters of Business Administration - MBA Executive
Bites
2015.01 - 12 2015
STORE AND ONLINE SALES
Destiny Footwear
2011.03 - 2013.10
Edexcel Level 7 Management & Leadership Skills - Management and Leadership
UKCBC
2011.02 - 8 2012
Bachelor of Business Administration - Business Administration and Management
The New College
2005.01 - 12 2008